Dixon Valve · 11 hours ago
Customer Service Representative
Winchester, VA
Full-time
Onsite
Entry, Mid Level
2+ years expDixon Valve is a global, family-owned manufacturing company with over 100 years of operation in the U.S.A. They are seeking a Customer Service Representative to assist customers with sales and product inquiries, process orders, coordinate shipments, and provide exceptional service. This role is crucial in ensuring customer satisfaction and upholding the company's reputation for quality and reliability.
EnergyManufacturingRenewable Energy
Responsibilities
Communicate with customers via phone, email, and internal systems to provide timely, accurate support
Process orders and coordinate shipments to ensure smooth delivery
Handle customer concerns determining the best way to resolve issues
Collaborate with team members to manage accounts and projects
Hands-on Customer Service, Sales and Quality related operational duties
Maintain a strong understanding of company policies and product offerings
Contribute to a positive, team-oriented environment
Other duties as assigned
Qualification
Required
High school diploma or equivalent required
2–5 years of customer service or inside sales experience (call center, retail, services, or B2B preferred)
Experience in hose & fitting, fire protection, or industrial distribution industries is a plus
Excellent communication skills—both written and verbal
Strong organizational skills with the ability to multitask
Proficiency in Microsoft Office & Google applications
A professional attitude, strong work ethic, and commitment to delivering great service
Mechanical aptitude and curiosity to learn about technical products
Benefits
Medical, dental, and vision insurance for you and your family
Competitive salary
Bonus programs
401K retirement plan
Training opportunities
Tuition reimbursement
Paid vacation, PTO, and holidays
Gym reimbursements, and more!
Company
Dixon Valve
Dixon Valve is an oil & energy company providing hose couplings, valves, fluid transfer, and control products.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase