Dixon Group Europe Ltd. Middle East · 18 hours ago
Customer Service Representative
Winchester, VA
Full-time
Onsite
Entry, Mid Level
2+ years expDixon Group Europe Ltd. is a global, family-owned manufacturing company with a strong values-based culture. They are seeking a Customer Service Representative to assist customers with sales and product inquiries, process orders, coordinate shipments, and provide exceptional service, ensuring customer satisfaction and upholding the company's reputation for quality and reliability.
Wholesale
Responsibilities
Communicate with customers via phone, email, and internal systems to provide timely, accurate support
Process orders and coordinate shipments to ensure smooth delivery
Handle customer concerns determining the best way to resolve issues
Collaborate with team members to manage accounts and projects
Hands-on Customer Service, Sales and Quality related operational duties
Maintain a strong understanding of company policies and product offerings
Contribute to a positive, team-oriented environment
Other duties as assigned
Qualification
Required
High school diploma or equivalent required
2–5 years of customer service or inside sales experience (call center, retail, services, or B2B preferred)
Experience in hose & fitting, fire protection, or industrial distribution industries is a plus
Excellent communication skills—both written and verbal
Strong organizational skills with the ability to multitask
Proficiency in Microsoft Office & Google applications
A professional attitude, strong work ethic, and commitment to delivering great service
Mechanical aptitude and curiosity to learn about technical products
Benefits
Medical, dental, and vision insurance for you and your family
Competitive salary
Bonus programs
401K retirement plan
Training opportunities
Tuition reimbursement
Paid vacation, PTO, and holidays
Gym reimbursements, and more!
Company
Dixon Group Europe Ltd. Middle East
Dixon Group Europe Ltd, based in the Sharjah emirate of U.A.E., is part of the Dixon Valve & Coupling Company (Chestertown, USA), the world’s leading manufacturer and supplier of hose, hose fittings and coupling products for use across a wide range of industries.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase