Harrah's Cherokee Valley River ยท 12 hours ago
Sportsbook Ticket Writer - Full Time (Hobey's)
Sparks, NV
Full-time
Onsite
Entry Level
1+ years expHarrah's Cherokee Valley River is part of William Hill U.S., America's leading sports book provider, and they are seeking a Sportsbook Ticket Writer to join their team. The role involves providing exceptional customer service in a fast-paced environment, assisting customers with sports betting options, and ensuring compliance with company policies and gaming regulations.
Gambling & Casinos
Responsibilities
Provide a top tier level of customer service that encourages customers to come back repeatedly
Don't get a penalty - ensure you adhere to all the rules and regulations set forth by the company and gaming control board
Become familiar with our betting options and be able to strike up conversations with customers regarding those options
Work to resolve customer disputes/complaints and escalate to direct supervisor when needed
Be a positive team member and work collaboratively with other team members and your leadership team
Ensure that all necessary paperwork/documentation is filled out accordingly to company policy and gaming control board standards
Other duties as assigned
Qualification
Required
Flexible availability
Must have basic computer knowledge (Email, MS Excel, internet, etc.)
Must have a minimum of 1 years of cash handling experience in a work setting
21+ years of age or older
Be able to pass a background check
Able to obtain a gaming license from the Gaming Control Board and other jurisdictions if deemed necessary
High level of customer service
Strong communication skills, both written and verbal
Ability to do simple math
Understanding and a responsibility to adhere to all compliance requirements set for by the company and Gaming Control Board
Must be able to stand for extended periods of time
Must be able to lift, pull or push 25 lbs
Must be able write for extended periods of time
Must be able to twist, bend or reach with no significant boundaries
Preferred
H.S. Diploma, GED, or equivalent preferred
Ability to work a flexible schedule: nights, weekends, and some holidays is preferred
Present yourself in a professional manner
Benefits
Medical
Dental
Vision
Company
Harrah's Cherokee Valley River
An enterprise of the Eastern Band of the Cherokee Nation, Harrah's Cherokee Valley River Casino & Hotel is located in Murphy, North Carolina.
Founded in 2015Murphy, NC, US
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase