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Superior Plus Propane · 1 day ago

Business Systems Analyst - Salesforce

Rochester, NY, USA

Full-time

Hybrid

Mid Level

$75K/yr - $85K/yr

3+ years exp

Superior Plus Propane is Canada’s leading propane provider, and they are seeking a Business Systems Analyst to collaborate with business and technical resources to address system-related issues. The role involves tracking problems, identifying solutions, and translating business needs into effective solutions.

EnergyOil and GasRenewable Energy

H1B Sponsor Likely

Responsibilities

Liaise with business owners, other IS staff, and software vendors to provide on-going functional and business support for Superior’s systems

Work with business stakeholders to translate and simplify requirements, define and develop solution requirements and business cases for existing or new business applications (using the Intake Process as the vehicle)

Working with business stakeholders, facilitate or lead business process re-design as an integral part of solution development and implementation

Use requirements to drive the design or review of test cases, process change requests, and manage a project’s scope, acceptance, installation and deployment

Act as “internal consultants” to the business, take an active role in learning and understanding our business operations and challenges, and develop deep relationships with both business stakeholders and the technical teams

Conduct preliminary technical feasibility analysis to support the business initiatives and facilitate the changes

Work proactively on business issues to identify risks and minimize impact to the business

Track, troubleshoot, and work with technical resources (developers, infrastructure team or application vendors) on business issues to find out solutions

Provide technical documentation when required

Monitor production operation, promptly solve or escalate problems (if necessary) to minimize the impact to business operations

Provide exceptional customer service and act as second level support to the Help Desk working to resolve outstanding issues in a professional and timely manner

Qualification

Salesforce certificationBusiness analysisSoftware development life cycleQA testingAnalytical skillsCustomer serviceMultitaskingCommunication skills

Required

University Degree or professional certification and a minimum of three (3) years' experience in business analyst, system analyst, process improvement, or equivalent role

In-depth knowledge of information technology and the software development life cycle (SDLC), including hands-on involvement in QA testing activities such as test planning, execution, and defect tracking

Excellent communication skills, both written and verbal, with the ability to translate technical concepts for non-technical audiences

Proven ability to lead and facilitate cross-functional discussions, gather input from diverse stakeholders, and guide meetings toward actionable outcomes

Team player who is comfortable participating in a variety of multi-disciplinary teams

Good analytical and problem solving skills with the ability to determine the root cause and prevent future occurrences

Exceptional customer service skills

Ability to multitask and handle multiple deadlines and changing priorities

The ability to advocate change and influence outcomes in areas without any direct responsibility

Preferred

Salesforce certification (Salesforce Administrator, Platform App Builder) is considered an asset

Benefits

Competitive health benefits right from the start including health & wellness spending accounts & maternity leave top-up.

Access our employee assistance program for confidential counseling, mental health support, and various resources to help you navigate life’s challenges.

We offer a highly competitive salary package, ensuring that your hard work and dedication are recognized and rewarded accordingly.

We understand the importance of work-life balance, we offer flexible hybrid work options to help you manage your personal and professional commitments.

Work with state-of-the-art tools and technologies that empower you to excel in your role and stay at the forefront of industry trends.

You and your family will have access to LYRA, an industry leading platform that provides comprehensive support and a myriad of resources to help support your physical, mental, financial and social well-being.

A continuous focus on professional development with many opportunities for training & career growth.

Company

Superior Plus Propane

Superior Plus Propane is an oil & energy company that offers portable energy products and services.

Founded in 1922

Rochester, New York, USA

1001-5000 employees

https://www.superiorpluspropane.com/

H1B Sponsorship

Superior Plus Propane has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (1)

2021 (2)

2020 (2)