Apply on Employer Site

Walmart Canada · 14 hours ago

(USA) Asset Protection Operations Coach

North Tonawanda, NY

Full-time

Onsite

Entry, Mid Level

$65K/yr - $80K/yr

1+ years exp

Walmart Canada is seeking an Asset Protection Operations Coach to drive sales and ensure effective merchandise presentation. The role involves leading and developing teams, managing customer service initiatives, and overseeing safety and asset protection protocols.

DeliveryRetailShopping

Responsibilities

Drives sales by ensuring effective merchandise presentation for example accurate and competitive pricing proper signing inventory levels cleanliness of the area assessing economic trends and community needs overseeing the stocking and rotation of merchandise setting up cleaning and organizing product displays and securing fragile and high-shrink merchandise

Leads and develops teams effectively by teaching training and actively listening to associates touring stores and providing feedback Tour to Teach communicating and collaborating with all levels of associates regarding store operations utilizing technology business initiatives merchandising and company direction introducing and leading company change efforts providing clear expectations and guidance to implement business solutions and communicating business objectives to teams effectively

Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way OBW service model managing and supporting customer service initiatives for example store of the community and community outreach program ensuring customer needs complaints and issues are successfully resolved developing and implementing action plans to correct deficiencies and providing process improvement leadership to ensure a high quality customer experience

Provides supervision and development opportunities for hourly associates by hiring training and mentoring of associates assigning duties setting clear expectations providing associate recognition communicating expectations consistently and effectively ensuring awareness and recruiting and developing qualified associates to meet staffing needs and achieve company growth potential

Controls the unexplained loss of merchandise and improves profitability by identifying and communicating performance goals and objectives Builds accountability for policies and procedures Measures adherence to loss prevention policies and procedures Reviews variances to inventory reports Conducts operational and pre-inventory reviews Gathers data audits results and monitors deficiency trends Identifies improvement opportunities Communicates and works with managers and associates to determine corrections needed to inventory controls Influences the implementation and execution of control corrections Trains managers and associates operational controls and processes in multiple stores

Detects deters investigates and resolves violations of company policies and criminal activities by investigating alleged fraud and other alleged illegal activities Conducts investigations relating to company operations and policies Gathers evidence takes statements writes case reports and provides court room testimony as needed Partners in collaborative efforts with other investigative entities

Monitors safety and risk controls within a facility by ensuring an effective safety program is in place Supervises safety team members Identifies accident trends to develop and implement solutions to prevent accidents Observes workplaces practices and provides training to associates on accident prevention techniques Communicates plans to minimize accidents Oversees safety reviews and implements plans to improve workplace safety

Manages facility-level training and execution of asset protection safety and claims and receiving procedures by reviewing the application of policies procedures compliance guidelines for example cold chain hazardous materials and operational controls Identifies gaps in expectations versus training Determines training needs Develops and delivers training as needed

Manages claims and receiving operations by ensuring proper policies and procedures are followed Ensures the timely processing of claims for example damaged defective returned liquidated items and merchandise deliveries for example suppliers third-party deliveries Provides direction for claims or receiving issues Maintains necessary documentation and reporting

Coordinates completes and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders supporting plans and initiatives to meet customer and business needs identifying and communicating goals and objectives building accountability for and measuring progress in achieving results identifying and addressing improvement opportunities and demonstrating adaptability and promoting continuous learning

Ensures compliance with company policies and procedures and supports company mission values and standards of ethics and integrity by implementing related action plans utilizing and supporting the Open Door Policy and providing direction and guidance on applying these in executing business processes and practices

Respect the Individual Builds high-performing teams embraces differences in people cultures ideas and experiences creates a workplace where associates feel seen supported and connected through a culture of belonging creates opportunities for all associates to thrive and perform

Respect the Individual Works collaboratively builds strong and trusting relationships communicates with impact energy and positivity to motivate and influence

Respect the Individual Attracts and retains the best talent empowers and develops talent and recognizes others contributions and accomplishments

Act with Integrity: Maintains and promotes the highest standards of integrity ethics and compliance models the Walmart values to support and foster our culture holds oneself and others accountable supports Walmart's goal of becoming a regenerative company by making a positive impact for associates customers members and the world around useg creating a sense of belonging eliminating waste participating in local giving

Act with Integrity: Acts in a selfless manner and is consistently humble self-aware honest fair and transparent

Serve Our Customers and Members Delivers results while putting the customer first considers and adapts to how where and when customers shop and applies the EDLP and EDLC business models to all plans

Serve Our Customers and Members Makes decisions based on data insights and analysis balances short and long-term priorities and considers our customers fellow associates shareholders suppliers business partners and communities when making plans

Strive for Excellence: Displays curiosity and a desire to learn takes calculated risks demonstrates courage and resilience and encourages learning from mistakes

Strive for Excellence: Drives continuous improvements adopts and encourages the use of new technologies and skills and supports others through change

Qualification

Asset ProtectionLoss PreventionInventory ControlSupervisory ExperienceInvestigative SkillsBusiness ManagementCustomer ServiceTrainingDevelopmentCommunication SkillsTeam Leadership

Required

Completion of 2 years of college

1 year's experience as a supervisor in a multi-department environment

1 year's experience in one of the following areas: accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi department environment

2 years' experience in asset protection or related area

Successful completion of any applicable state requirements to work in asset protection (for example, minimum age, specialized training, certification and/or licensing)

If applicable, acquisition of a current, state issued Certificate of Eligibility

If applicable, successful completion of criminal background check and/or firearms authorized training

Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.)

Preferred

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University

Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University

Certification in an asset protection related field (for example, Loss Prevention Qualified, Loss Prevention Certified)

General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing

Investigative experience

Bachelors: Business

Bachelors: Criminal Justice

Benefits

Health benefits include medical, vision and dental coverage.

Financial benefits include 401(k), stock purchase and company-paid life insurance.

Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.

Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.