True Connection Communities · 1 week ago
Concierge - Part Time-Afternoon and Midnight Floater Position
Pine Ridge of Garfield, Clinton Township, MI, US
Full-time, Part-time
Onsite
New Grad, Entry Level
$15/hr - $17/hrTrue Connection Communities is a rapidly growing Senior Housing platform focused on the Active Adult and Independent Living segments. The concierge position serves as an ambassador for the community, executing receptionist, customer service, and hospitality responsibilities to assist in the administration of the community.
CommunitiesElder CareHealth CareResidential
Responsibilities
Provides positive first impression to anyone who enters the community
Answers and screens all incoming telephone calls in a courteous and professional manner, routing calls and taking messages according to policies and procedures
Greets all visitors in a friendly, courteous, and professional manner
Follows hospitality touchpoints and procedures according to company standard
Ensures lobby area is scented and has music playing during shift
Screens and requires visitors to “sign in” at hospitality desk
Notifies residents of visitors
Instructs resident’s visitor according to resident’s instructions
Receives and processes incoming mail
Accepts all outgoing mail/packages
Types, copies, orders, and maintains inventory of office supplies, performing other clerical duties as assigned
Maintains and updates Emergency Phone Number Log and keeps log at hospitality desk
Maintains and updates emergency contact information on each resident and keeps information at front desk
Assists managers with various clerical responsibilities
Takes RSVPs for special functions, as necessary
Oversees sign-up for scheduled transportation
Be knowledgeable about community services and rates, providing families and/or prospective residents with tours and/or community information
Keep hospitality captain desk and lobby area neat and organized
Hands out maintenance requests forms and passes them onto appropriate managers
Based on interactions with residents will immediately advise supervisor and Executive Director of any noted changes in physical and/or mental health of residents
Works collaboratively with supervisor to create a positive, hospitality-oriented atmosphere for all associates and residents
Gives exceptional customer service to residents and visitors, from providing a pleasant greeting to maintaining professionalism and composure in more challenging situations
Recognizes and fosters a sales-oriented culture by participating in and contributing toward the sales and marketing efforts of the community
Attends and actively participates in company-hosted webinars, meetings and other trainings as scheduled
Performs other related duties as assigned
Qualification
Required
High school diploma or GED required
Prior experience in working with public
Must possess a high degree of interpersonal relations skills and ability to relate to a variety of people and personalities
Strong organizational, oral, and written communication skills
Must be comfortable with a multi-line telephone system, answering, taking messages and transferring calls
Must have word-processing and clerical skills, and familiarity with Microsoft Office products
Self-motivated, possessing considerable initiative and judgment in order to work with minimal supervision
Must possess the ability to communicate effectively with all levels of management, other associates and the general public
Must be able to work flexible hours and participate in holiday activities
Benefits
Medical/Dental/Vision Insurance, Health Savings Account (HSA) & Flexible Spending Account (FSA)
Paid Parental Leave, Short-term & Long-term Disability
Industry-leading PTO
Paid Holidays
401k program; Including match
Tuition reimbursement
Staff development courses & free online training courses
Paid training
Bonus programs
Employee Assistance Program (EAP)
Employee/Resident Referral Bonuses
Company
True Connection Communities
True Connection Communities provides elder care residential services.
Founded in 2018
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Jim Pusateri
CEO
Recent News
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