West Shore Home · 17 hours ago
Customer Service Specialist
Altoona, IA
Full-time
Onsite
New Grad, Entry Level
$20/hr - $22/hrWest Shore Home is a technology-driven and industry-leading home improvement company specializing in high-quality and convenient remodels of Bathrooms, Windows, Doors, and Flooring. As a Customer Service Specialist, you will ensure that each interaction with customers exceeds expectations by handling calls, responding to requests, and maintaining service schedules.
Building MaterialConsultingReal Estate
Responsibilities
Handle both inbound and make outbound calls each day, establishing long-term relationships with our customer base
Respond to customer requests (phone, email, website, other company employees) for support due to issues relating to products previously installed
Report customer escalations/emergencies directly to the General Manager and Customer Service Manager
Order necessary parts through manufacturers and schedule service visits when needed
Keep customers aware of any service-related schedule changes
Qualification
Required
A passion for building relationships
A desire to work independently, efficiently, and with high accountability
A proven track record of success in customer service that exceeds expectations
Benefits
Comprehensive Health Insurance options (Medical, Dental, Vision, Accident, Life, Critical Illness, Short and Long-Term Disability)
401(k) plans with company match
HSA plan with company match
Paid holidays and paid time off (PTO)
Employee Referral Program
Employee Discount Program
Paid training and unlimited professional growth potential
Company
West Shore Home
West Shore Home is a construction firm dealing in home improvement services.
Founded in 2006
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Kedar Revankar
Chief Operating Officer
Recent News
Morningstar.com
2025-11-14
The Philadelphia Inquirer
2025-08-30
2025-08-21
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