TEKsystems · 22 hours ago
Customer Service Representative - Producer Services
Chicago, IL
Contract
Hybrid
Entry Level
$19/hr - $20/hr
2+ years expTEKsystems is a leading provider of business and technology services, and they are seeking a Customer Service Representative to join their team. The role involves providing exceptional service to internal agents and brokers, handling inquiries related to policies and troubleshooting technology issues.
Information Technology
Responsibilities
Be the go-to expert for our internal agents, brokers, and leaders
Handle inquiries about policies, underwriting, licensing, billing, and compensation
Troubleshoot technology issues and guide users through enrollment systems
Research and resolve issues on the spot—your quick thinking matters!
Manage 30–40 calls daily during peak season, with an average handle time of 11 minutes
Qualification
Required
High school diploma or GED
Strong communication and problem-solving skills
Ability to stay calm under pressure and adapt quickly
Basic computer knowledge
2+ years in a contact center environment
Preferred
Associate degree
Help desk or call center experience
Bilingual skills in Spanish
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase