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Jobs via Dice · 1 day ago

Desktop Support Analyst

Walton Hills, OH

Contract

Onsite

Entry, Mid Level

1+ years exp

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. In this role, you will provide end-user technical support, troubleshoot issues with hardware, software, and networks, and ensure seamless operations for our employees.

Computer Software

Responsibilities

Provide technical support for Office 365 applications, including troubleshooting issues with Outlook, Teams, SharePoint, and OneDrive

Manage user accounts, password resets, and access permissions using the Microsoft 365 Admin Center

Diagnose and repair hardware problems for desktops, laptops, printers, and other peripheral devices

Assist in resolving Windows operating system errors and basic networking connectivity issues

Maintain detailed records of incidents and resolutions in the ticketing system for future reference

Educate employees on effective use of Office 365 tools and security best practices

Collaborate with the IT team to address complex technical challenges and ensure prompt solutions

Perform desktop imaging and configuration to prepare workstations for deployment

Support Active Directory operations, including user account management and directory updates

Stay updated on the latest Microsoft technologies and assist in implementing system improvements

Qualification

Microsoft Office 365Active DirectoryWindows 10Desktop hardwareNetworking troubleshootingCustomer serviceProblem-solvingCommunication skillsIndependent work