Restore Information Management · 1 day ago
General Manager ( Fitness/Spa/Wellness Background a plus)
Fort Lauderdale, FL
Full-time
Onsite
Lead/Staff, Director/Executive
3+ years expRestore Hyper Wellness is the leading retail provider of alternative health and wellness modalities in the United States. The General Manager will lead the team, drive sales, and ensure operational excellence while cultivating a positive work environment focused on health and wellness.
Information Services
Responsibilities
Lead performance management activities with each staff member, including setting goals, ongoing coaching, career development, and performance reviews
Assist in selecting and developing high-performance employees for additional responsibilities and internal profitability
Partner with the corporate HR department to identify and interview potential high-performance employees during the recruiting process
Oversee onsite onboarding and the training of new employees, including but not limited to the verification of I-9s, completion of new hire checklists and paperwork, and all mandatory compliance and specialized Restore training
Ensure 100% completion of all required ongoing training (monthly and annually) per Restore compliance standards
Lead and influence managerial staff through motivation, leveraging individual strengths to ensure maximum productivity, and aligning the team on goals and expectations
Enforce store policies, procedures, and productivity standards
Monitor and formally document staff performance/behavior with the support of the HR Department
Oversee employee schedules to maximize usage and efficiency while ensuring adequate coverage during peak hours and special events
Audit and verify payroll information for each pay cycle and ensure staff commissions, bonuses and tips are accounted for
Conduct regular staff meetings to communicate promotions, goals, trends, and other relevant information
Maintain a safe, clean and secure environment for all guests and staff
Continuously improve operational execution through attention to detail and adherence to operating and safety standards
Communicate any equipment maintenance or construction needs to lead and help oversee repairs
Accept guidance and collaborate with your supervisor to ensure optimal store performance and staff development
Ensure an exceptional store experience that engages and retains customers
Be flexible with your schedule - you’ll work hours based on business needs and store operating hours. This will include some weekends and holidays
Make timely and effective decisions regarding customer service issues
Daily reporting of appointments, revenue, and inbound/outbound calls
Report all safety and medical incidents through formal in-store communication and to the corporate team
Drive store sales through membership, packages, and retail opportunities while adhering to sales success metrics
Maintain a strong local presence through partnerships with community and business organizations
Participate in local events and wellness initiatives and establish partnerships with fitness and wellness enthusiasts to generate interest in Restore’s services
Lead store team in service and product knowledge and motivate them to meet and exceed sales goals
Manage the proven sales process and work to exceed all sales while maintaining budgetary targets
Manage local grassroots marketing and prospecting initiatives. Solicit, coordinate and participate in community events
Set daily, weekly and monthly goals across all services to ensure clear expectations for staff and the success of overall store performance
Maintain and track active marketing efforts through events, B2B, word-of-mouth, and social media platforms
Manage or delegate social media channels for the store to create compelling posts and communicate with guests and leads
Ensure all lead generation platforms are managed effectively and all marketing campaigns are followed
Create and maintain a highly engaged group of ambassadors and influencers that promote the store and brand
Represent the brand by embodying Restore’s core values and acting in alignment with the mission and vision of Restore Hyper Wellness and the Hyper Wellness® lifestyle
Lead and organize staff outings, professional development, and member workshops that build on and enhance Restore’s mission, vision, and values
Qualification
Required
You've obtained an undergraduate degree or higher
You love the sales process and have a proven track record of B2B sales
You have at least three to five years of management experience
You're passionate about fitness, athletic achievement, and general health and wellness
Your verbal and written communication skills are on point
You're a numbers person and can deliver action plans based on key metrics
You're tech-savvy and have experience processing payroll and creating employee schedules
You embrace a leadership role and are also a strong team player
You're driven to meet monthly, quarterly, and annual financial goals for yourself and your team
You get joy and fulfillment from helping people feel better and live healthier lifestyles
You place importance on ethics and integrity and exhibit this every day
Benefits
A competitive salary plus bonuses
Flexible Schedules
Casual Dress-code
Fun, wellness-focused work environment
Company
Restore Information Management
Restore Information Management is the leading UK owned provider of information management services, specialising in secure physical document storage, digital transformation, and data management.
501-1000 employees
Funding
Current Stage
Late StageRecent News
2025-07-28
Company data provided by crunchbase