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Vision Hospitality Group, Inc. · 20 hours ago

Guest Service Representative

Boulder, CO

Part-time

Onsite

New Grad, Entry Level

Vision Hospitality Group, Inc. is a highly entrepreneurial company that values diversity and teamwork. They are seeking a Guest Service Representative who will deliver outstanding customer service, manage guest communications, and perform various clerical duties to ensure a high-quality experience for guests.

HospitalityHotelProfessional Services

Responsibilities

Complete all required training

Adhere to all standard operating procedures and property specific brand standards

Perform any other duties as requested by management to aid in better operation of the hotel and service to the guests

Provide personalized, friendly service to every guest and associate

Have knowledge of all hotel systems including PBX phone system, key card system, PMS reservation systems, and general office machines

Complete all tasks described on the relevant shift check list during shift

Have knowledge of fire alarm system and Emergency/evacuation procedures

Check the credit of guest accounts daily and follow up if action is required

Have knowledge of surrounding area

Be responsible for security of guests, fellow employees, and hotel assets

Keep cash drawer secure and in balance throughout the shift

Communicate with housekeeping department in order to ensure an ample supply of clean rooms

Sell and up-sell rooms to walk-ins and phone reservations

Have general knowledge of housekeeping, bed making, vacuuming, etc

Strive for the consistent goal of 100% occupancy and 100% guest satisfaction

Have professional telephone & communication skills

Have patience and understanding for every person encountered

Qualification

Customer servicePMS reservation systemsCommunication skillsFire alarm system knowledgeCash handlingCultural awarenessTeamworkOrganizational skillsFlexibilityIntegrity

Required

Consistently delivers outstanding customer service to each guest every time ensuring that the highest standards are upheld and guest expectations are exceeded through the check-in/check-out process, in person throughout their stay and in telephone communications

Responds to guest's requests with a sense of urgency and concern

Acts as the communication and information center for guests, fellow employees, vendors, and other outside business representatives

Performs a variety of clerical duties including basic computer work, reception and simple accounting tasks

Must be able to roll their sleeves up and assist our teams when needed, living our 'ONE TEAM. ONE VISION.' philosophy

Provides innovative ways that align with our mission to be the best, most respected hotel company in America

Focus on ways to promote and engage in internal growth programs

Continuously exemplifies and lives by our Culture

Meets/exceeds our company goals and three metrics

Completes all required training

Adheres to all standard operating procedures and property specific brand standards

Performs any other duties as requested by management to aid in better operation of the hotel and service to the guests

Provides personalized, friendly service to every guest and associate

Has knowledge of all hotel systems including PBX phone system, key card system, PMS reservation systems, and general office machines

Completes all tasks described on the relevant shift check list during shift

Has knowledge of fire alarm system and Emergency/evacuation procedures

Checks the credit of guest accounts daily and follows up if action is required

Has knowledge of surrounding area

Is responsible for security of guests, fellow employees, and hotel assets

Keeps cash drawer secure and in balance throughout the shift

Communicates with housekeeping department in order to ensure an ample supply of clean rooms

Sells and up-sells rooms to walk-ins and phone reservations

Has general knowledge of housekeeping, bed making, vacuuming, etc

Strives for the consistent goal of 100% occupancy and 100% guest satisfaction

Has professional telephone & communication skills

Has patience and understanding for every person encountered

Keeps confidential the business functions of the company including, but not limited to, financial status, customer/guest information, employee issues, etc

Must be responsible for security of guests, fellow employees and hotel assets

Has knowledge of fire alarm system and evacuation procedures

Able to report to scheduled shifts

Able to communicate effectively in writing, by telephone and in person

Able to work a flexible schedule

Is organized, honest, and works well with others

Maintains a clean and attractive work area, uniform, and person

Has the highest degree of integrity and is humble, living by the Golden Rule

Able to work with people from diverse cultures and backgrounds

Values of dedication, innovation, showing respect, being driven by excellence, being community-focused, and having a spirit of service

Be able to bend, reach, kneel, push, and stretch and lift and/or carry up to 25 pounds

Can perform work for 8 hours and work in a restrictive space/environment