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Actively AI · 1 day ago

Head of Account Management

New York, New York

Full-time

Onsite

Senior Level

$225K/yr - $325K/yr

6+ years exp

Actively AI is a company focused on enhancing productivity for outbound teams with their innovative AI solutions. The Head of Account Management will be responsible for managing long-term customer partnerships and driving revenue growth through strategic expansion and renewal processes.

Artificial Intelligence (AI)Generative AIMachine LearningMarketing AutomationSales AutomationSales Enablement

Responsibilities

Drive Net Revenue Retention (NRR): Own the renewal process end-to-end and relentlessly hunt for expansion opportunities within existing accounts

Establish the AM Function: Design the playbooks, health-scoring models, and expansion frameworks that will define the Account Management organization as we scale to Series B and beyond

Build C-Suite Alignment: Establish "trusted advisor" relationships with CROs and VPs of RevOps, mapping Actively’s technical performance to their top-level strategic business objectives

Orchestrate Strategic Expansion: Identify new departments and personas where Actively’s AI agents can drive 10x value, moving customers from a single use case to an enterprise-wide AI GTM stack

Commercial Guardrails: Serve as the commercial "checks and balances" for the technical delivery team, ensuring new customer requests align with paid expansion opportunities and contracted value

Lead Executive Business Reviews (EBRs): Own the high-level commercial narrative for our customers, focusing on ROI, productivity lift, and long-term roadmap alignment

Qualification

Enterprise Account ManagementGTM StrategyTechnical SophisticationRevenue Operations (RevOps)AI-native ProductsLeadershipStrategic ThinkingCommunication Skills

Required

6+ years experience in Enterprise Account Management or Sales, ideally at a fast-growing Series A/B startup

Former Leader, Current Doer: You have managed teams before and know how to hire, but you are excited to roll up your sleeves as an IC to prove the model first

Technical Sophistication: You can hold your own with senior technical leaders discussing AI-native workflows while translating that value to a CRO's bottom line

Strategic GTM Expert: You understand how revenue is created and scaled, and you can speak the language of 'productivity per rep' and 'LTV/CAC.'

The 'Hunter' Mentality: You aren't a traditional 'gatherer' CSM; you are a commercial driver who identifies revenue gaps and closes them