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NABIS · 17 hours ago

Central Operations Communications Supervisor

Woodlake

Full-time

Onsite

Entry, Mid Level

$25/hr - $25/hr

2+ years exp

Nabis is the #1 licensed cannabis wholesale platform in the world, dedicated to enhancing efficiency, transparency, and customer satisfaction in the cannabis industry. The Central Operations Communications Supervisor will serve as the primary liaison between various teams, ensuring alignment and effective communication to deliver a high-quality experience in a fast-paced environment.

CannabisLogisticsMarketplace

Responsibilities

Serve as the primary on-site liaison between Operations, Customer Experience, Account Management, and Brand Communications, ensuring timely, accurate, and consistent information flow across teams

Maintain strong on-the-floor visibility to understand daily warehouse operations, constraints, and risks that may impact customer or brand experience

Translate operational updates, changes, and challenges into clear communication for customer-facing and brand-facing teams

Partner with Customer Experience to support issue resolution and escalations by providing operational context, root-cause insights, and follow-through

Communicate proactively with brand partners as needed regarding scheduling, delivery performance, inventory issues, and operational changes, in alignment with internal teams

Identify recurring operational themes or breakdowns impacting customer or brand experience and escalate trends with proposed solutions to operations leadership

Produce clear, concise reporting for the Director of Operations, California on operational risks, cross-functional issues, and improvement opportunities

Collaborate with warehouse leadership to align expectations between operational capacity and customer or brand commitments

Assist in developing and maintaining standardized communication templates, escalation paths, and playbooks to improve consistency and efficiency

Represent Operations professionally in all internal and external communications, modeling clarity, accountability, and responsiveness

Qualification

Customer ServiceLast-mile distributionRouting-based softwareAnalytical work habitsOrganizational abilitiesLeadership abilitiesTime managementCollaborative problem-solvingMultitaskingHigh EQMS Office proficiencyGoogle Suite proficiencyBusiness software knowledgeInterpersonal skillsDetail-orientedAdaptabilityCommunication skills