PROTA FIORI · 1 week ago
Director of Client Relations and Private Events
New York, NY
Full-time
Hybrid
Director/ExecutivePROTA FIORI is a female founded women’s luxury footwear brand committed to sustainability. The Director of Client Relations and Private Events is responsible for managing VIP client relationships, organizing private events, and overseeing CRM strategies to enhance client experience and engagement.
E-CommerceFashionShoesSocial ImpactSustainability
Responsibilities
Serve as the primary point of contact for Prota Fiori’s VIP and high-value clients
Build and maintain long-term relationships with clients through personalized outreach, private appointments, and thoughtful follow-up
Develop deep knowledge of client preferences, sizing, purchase history, and lifestyle needs
Implement refined clienteling initiatives including birthday outreach, gifting, private previews, and bespoke experiences
Ensure every client interaction reflects Prota Fiori’s values, discretion, and commitment
Own and manage the annual trunk show and private event calendar, in close collaboration with the Founder
Plan and execute intimate trunk shows, in-home appointments, salon-style events, and cultural activations
Travel regularly to host events and meet clients in key markets
Identify and collaborate with aligned hosts, stylists, and private communities to expand the Prota Fiori network
Oversee all event preparation, including client invitations, product curation, and post-event follow-up
Drive event performance through consultative, relationship-led selling
Oversee and maintain Endear CRM as the central platform for all client relationships
Ensure CRM data integrity, thoughtful segmentation, and consistent follow-up
Track client engagement, event participation, repeat purchases, and retention
Work cross-functionally with internal support and interns using Mailchimp for elevated, brand-aligned communications (event invitations, announcements, launches)
Provide regular insights to the Founder on client behavior, preferences, and opportunities
Act as a brand ambassador for Prota Fiori, embodying the brand’s Italian craftsmanship, sustainability ethos, and refined aesthetic
Deliver product knowledge with nuance and confidence, positioning Prota Fiori as a discreet luxury alternative to logo-driven brands
Ensure a seamless, elevated client experience from first introduction through post-purchase follow-up
Maintain impeccable personal presentation aligned with luxury standards and brand values
Qualification
Required
Proven experience managing VIP or private clients within luxury fashion, accessories, jewelry, or lifestyle brands
Strong background in trunk shows, private events, or clienteling-led sales environments
Highly relationship-driven, discreet, and emotionally intelligent
Comfortable traveling frequently and hosting clients in both formal and intimate settings
Exceptionally organized, detail-oriented, and CRM-driven
Confident working directly with a Founder in a high-trust, entrepreneurial environment
Naturally polished, warm, and service-oriented with strong taste and judgment
Passion for craftsmanship, sustainability, and women-led businesses
Preferred
Experience with Endear CRM, Shopify, and clienteling platforms preferred
Footwear is preferred
Company
PROTA FIORI
Sustainable Luxury Women's Footwear
Founded in 2019
2-10 employees
Funding
Current Stage
Early StageTotal Funding
unknown2019-11-01Angel
Leadership Team
Jennifer Stucko
Founder, CEO and Creative Director
Recent News
2025-05-07
Company data provided by crunchbase