Zencon Group Inc. ยท 3 months ago
Mainframe Operator
Oakland County, MI, MI
Full-time
Onsite
Mid Level
4+ years expZencon Group Inc. is seeking a Mainframe Operator to function as a Level 1 Incident Manager for critical incidents related to various IT technologies. The role requires excellent communication skills to collaborate with IT staff, customers, and vendors while monitoring system performance and managing incidents.
AnalyticsConsultingInformation Technology
Responsibilities
Functions as a Level 1 Incident Manager for critical incidents/events relating to various IT technology
Quickly create, escalate, triage and track customer technology related incidents
Excellent communication skills necessary to collaborate with IT staff, customers and vendors
Utilize graphical monitoring systems tracking availability and status of infrastructure connectivity, assets and services
Monitors mainframe control consoles, periodically checking system performance
May assist with the review/validation of mainframe job control language
Perform deliveries as assigned and must be able to lift 50 pounds
The position mandates a presence onsite; there is not a work from home option
Applicants could be requested to work holidays, days, afternoons and/or midnight shifts
Qualification
Required
Functions as a Level 1 Incident Manager for critical incidents/events relating to various IT technology
Quickly create, escalate, triage and track customer technology related incidents
Excellent communication skills necessary to collaborate with IT staff, customers and vendors
Utilize graphical monitoring systems tracking availability and status of infrastructure connectivity, assets and services
Monitors mainframe control consoles, periodically checking system performance
May assist with the review/validation of mainframe job control language
Perform deliveries as assigned and must be able to lift 50 pounds
The position mandates a presence onsite; there is not a work from home option
Applicants could be requested to work holidays, days, afternoons and/or midnight shifts
Minimum 4 years of experience
Must have an in-depth knowledge and at least 5 years of experience with Microsoft Teams
Other tools utilized: What's Up Gold, Pingdom, PRTG, IBM Mainframe
Company
Zencon Group Inc.
ZENCON GROUP: Empowering Digital Transformation, Service Excellence & Workforce Innovation Zencon Group is a global IT consulting firm and certified Microsoft Partner delivering high-performance digital solutions that help organizations modernize operations, elevate customer and citizen experiences, and scale with confidence.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase