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Akkodis Group Nordics · 1 day ago

Systems Engineer

Urbana, MD

Full-time

Onsite

Senior Level, Lead/Staff

$35.88/hr - $37.88/hr

10+ years exp

Akkodis is seeking a Systems Engineer for a Contract job with a client in Urbana, MD. The ideal candidate must have strong experience in configuring and managing telephony systems, particularly with Avaya PBX and Unified Communications environments.

Embedded SystemsSoftware

Responsibilities

Establish and maintain voice and data networks by configuring features, interfaces, and integrations in alignment with industry standards

Activate and manage remote access tools for telephony systems

Verify service functionality through circuit testing, equipment reprogramming, and alarm validation; troubleshoot and resolve issues in collaboration with engineering teams

Document telecom network configurations, including diagrams and programming details

Maintain system integrity by diagnosing outages, testing backup procedures, and updating documentation

Administer Avaya phone systems, including call vector design, testing, troubleshooting, and voicemail management

Respond to and resolve Service Desk escalations related to voice adds, moves, and changes across Avaya, Uptivity, TASKE, and AWS Connect platforms

Qualification

Avaya PBXUnified CommunicationsTelephony Systems ManagementAWS ConnectNICE UptivityCisco TechnologiesVoicemail ManagementCall Vector Design

Required

Strong experience in configuring and managing telephony systems

Deep expertise in Avaya PBX and Unified Communications environments

Establish and maintain voice and data networks by configuring features, interfaces, and integrations in alignment with industry standards

Activate and manage remote access tools for telephony systems

Verify service functionality through circuit testing, equipment reprogramming, and alarm validation; troubleshoot and resolve issues in collaboration with engineering teams

Document telecom network configurations, including diagrams and programming details

Maintain system integrity by diagnosing outages, testing backup procedures, and updating documentation

Administer Avaya phone systems, including call vector design, testing, troubleshooting, and voicemail management

Respond to and resolve Service Desk escalations related to voice adds, moves, and changes across Avaya, Uptivity, TASKE, and AWS Connect platforms

Proficiency in Avaya Call Manager, System Manager, and Voicemail Systems

Hands-on experience with NICE Uptivity for call recording and screen capture

Exposure to Cisco, secure telephone, and video communication technologies

Experience administering Avaya Unified Communications environments

AWS Connect configuration and administration expertise

Competencies: Avaya Aura, BT Enterprise Telephony

Experience: 10+ years

Essential Skills: Avaya Voice Phone Telephony Systems Engineer