LanceSoft, Inc. · 4 weeks ago
Operations Clerk-II
San Francisco, CA
Full-time
Hybrid
Entry, Mid Level
2+ years expLanceSoft, Inc. is piloting a new offering in the health sector, and they are seeking an Operations Clerk-II to join their small team. The role focuses on Live Operations, ensuring successful deliveries with a 0% error rate through proactive communication and issue resolution with delivery drivers and merchants.
Information Technology
Responsibilities
Address merchant & dasher issues with empathy and urgency - over the phone, SMS and email
Proactively identify issues and potential failures and implement mitigation tactics
Execute workflows that ensure we meet exceptional SLAs - Identify trends & communicate findings to the broader teams to improve our processes
Develop a deep expertise in our product, processes, systems, tools - Be an early part of a collaborative team that prides itself with world-class customer service for a vital industry leading technology platform
Qualification
Required
You have a Bachelor's degree or equivalent amount of work experience
You have 2+ years of work experience in a fast-paced customer service role in technology, hospitality or healthcare
You are a highly-motivated individual that can work independently
You are a natural problem solver, willing to triage problems that may not have a pre-defined solution
You can speak fluent English and have above average technical fluency (typing speed of 40 WPM)
You have effective written communication skills--including top-notch grammar, spelling, and the ability to write both formally and casually using client brand voice and tone
You are above average in technological fluency - and are especially comfortable with Google Sheets
Preferred
Familiarity with G-Suite
Familiarity with Slack
Familiarity with Atlassian
Familiarity with Salesforce
Company
LanceSoft, Inc.
Established in 2000, LanceSoft is a pioneer in delivering top-notch Global Workforce Solutions and IT Services to a diverse clientele.
5001-10000 employees
H1B Sponsorship
LanceSoft, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (55)
2024 (32)
2023 (23)
2022 (25)
2021 (60)
2020 (80)
Funding
Current Stage
Late StageLeadership Team
Ram Karuppusamy
Chairman & CEO
Simon Dealy
Chief Financial Officer
Company data provided by crunchbase