Ampcus Inc · 1 month ago
Technical Desktop Assistance
Washington, DC
Full-time
Onsite
Mid, Senior Level
$25/hr - $30/hr
6+ years expAmpcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. They are in search of a highly motivated candidate to provide level 1 technical assistance to end-users and remote users, track issues, document solutions, and escalate as needed.
Data ManagementInformation Technology
Responsibilities
Provide advance phone/email/walkup support to internal and external users
Assist users in connecting to the network remotely
Conduct IT training and orientation for new hires
Create Active Directory accounts for new users and contractors
Troubleshoot advance network issues
Help develop desktop support procedures
Review Service Desk level 1 escalations for compliance prior to escalation
Install and support desktop software applications
Preform laptop and desktop installations
Grant permissions to internally created applications
Qualification
Required
Advanced computer expertise, 6 years required
Microsoft Office Application Suite, 6 years required
Microsoft Windows 7/8 years' experience required
OSX\iOS\Android Experience required
Preferred
Customer service experience
Experience installing Windows and Building/Repairing PC's
Imaging PC's and preparing them for end users on a Windows domain
End user support, 4 years preferred
Networking Technologies, 4 years preferred
Ticketing Systems 3 years preferred
Remote PC Management, 2 years preferred
Audio Visual Systems Support, 2 years preferred
Company
Ampcus Inc
Ampcus is a global business, technology consulting and an staff augmentation firm specializing in AI/ML,digital solutions, Cybersecurity & Risk management, Testing, Forensics & Fraud services and human capital management.
1001-5000 employees
H1B Sponsorship
Ampcus Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (14)
2024 (13)
2023 (7)
2022 (16)
2021 (13)
2020 (18)
Funding
Current Stage
Late StageLeadership Team
Raj Narayan
Sr. Vice President, Strategic Sales
Recent News
2025-08-18
2025-07-31
Seattle TechFlash
2025-07-15
Company data provided by crunchbase