Trident Consulting ยท 2 months ago
.Net Support Lead
Hartford, CT
Full-time
Hybrid
Senior Level
$130K/yr - $145K/yrTrident Consulting is seeking a Net Support Lead to manage L2/L3 services for legacy applications developed using the .NET Framework. The role involves leading a support team, establishing support processes, and providing technical support while ensuring client satisfaction and adherence to SLAs.
AnalyticsArtificial Intelligence (AI)Big DataEnterprise Resource Planning (ERP)Information TechnologyMachine Learning
Responsibilities
Manage L2/L3 services in onsite offshore model for legacy applications developed in using .NET Framework (3.5, 4.8+), .NET Core, and ASP.NET (WebForms, MVC) on AWS platform
Lead support team of fullstack developers and SQL developers
Establish support processes which are adhering to ITIL guidelines
Manage client expectations. Setup right expectations through effective communication and reporting
Provide L2/L3 support
Establish efficient Incident triaging, tracking mechanism to adhere to contractual SLA
Support, develop and optimize SQL Server 2022 queries, stored procedures
Work with Visual Studio 2022 to support, develop and debug applications
Implement client-side scripting using JavaScript, jQuery, and AJAX
Design and develop RESTful APIs and integrate third-party APIs
Work in an Agile/Scrum environment to deliver enhancements
Troubleshoot, debug, and optimize application performance
Write clean, maintainable, and efficient code following best practices
Qualification
Required
Expertise in C#
.NET (3.5, 4.8+, Core)
SQL Server 2022
WebForms
MVC
JavaScript
jQuery
Proven experience leading an onsite offshore support team that provides L2/L3 support to business critical applications
Manage L2/L3 services in onsite offshore model for legacy applications developed in using .NET Framework (3.5, 4.8+), .NET Core, and ASP.NET (WebForms, MVC) on AWS platform
Lead support team of fullstack developers and SQL developers
Establish support processes which are adhering to ITIL guidelines
Manage client expectations
Setup right expectations through effective communication and reporting
Provide L2/L3 support
Establish efficient Incident triaging, tracking mechanism to adhere to contractual SLA
Support, develop and optimize SQL Server 2022 queries, stored procedures
Work with Visual Studio 2022 to support, develop and debug applications
Implement client-side scripting using JavaScript, jQuery, and AJAX
Design and develop RESTful APIs and integrate third-party APIs
Work in an Agile/Scrum environment to deliver enhancements
Troubleshoot, debug, and optimize application performance
Write clean, maintainable, and efficient code following best practices
Backend: C#, .NET 3.5, .NET 4.8+, .NET Core
Frontend: JavaScript, jQuery, HTML5, CSS3, Bootstrap
Database: SQL Server 2022 (Stored Procedures, Indexing, Optimization)
Frameworks: ASP.NET WebForms, MVC
IDE & Tools: Visual Studio 2022, Git/TFS, Azure DevOps
Web Services: RESTful APIs, Web API, WCF (optional)
Working knowledge of Atlassian Jira and ServiceNow
Hands-on knowledge of AWS services
Preferred
Working knowledge of Atalasoft dotImage, kendo Controls is a plus
Experience with CI/CD pipelines for deployment
Company
Trident Consulting
Trident Consulting expertise in big data, AI & analytics, cloud, infrastructure, ERP, Java frameworks and technologies, Engineering and R&D.
Founded in 2005
51-200 employees
H1B Sponsorship
Trident Consulting has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2023 (3)
2022 (2)
2021 (7)
2020 (15)
Funding
Current Stage
Growth StageLeadership Team
Shabana Siraj
CEO and Founder
Company data provided by crunchbase