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My IT LLC · 2 months ago

Engagement Partner - A/c Manager (Healthcare)

Chicago, IL

Full-time

Onsite

Director/Executive

$160K/yr - $180K/yr

15+ years exp

My IT LLC is seeking a seasoned Engagement Partner to lead strategic client relationships in the Healthcare and Data & Analytics space. This high-impact, client-facing role focuses on enabling digital transformation and managing globally distributed teams in a Managed Services model.

Information Technology & Services

Growth Opportunities

Responsibilities

Be the single point of accountability for the client relationship, focusing on delivery excellence, value realization, and client satisfaction

Build deep relationships with VP and C-level stakeholders across Business, IT, Data and Analytics functions

Understand client's business landscape and craft tailored delivery strategies

Run Quarterly Business Reviews (QBRs), S teering Committee Meetings, and executive workshops, ensuring alignment with client priorities and KPIs

Lead the governance and oversight of all delivery programs

Drive delivery excellence through implementation of best practices in quality, reliability, and predictability. Set up and manage SLAs, KPIs, and continuous improvement initiatives

Lead and support data platform modernization efforts and ensure robust delivery pipelines for data ingestion, transformation, and insight generation

Actively manage a Managed Services model: resource planning, service transitions, cost optimization, innovation infusion and business continuity

Partner with the Client Partner and Sales Teams to uncover new opportunities for growth within the account

Proactively identify areas for upsell/cross-sell across new LOBs, geographies, or data-driven initiatives

Contribute to solutioning and proposal development for client RFPs, SOWs, and new initiatives

Build strategic roadmaps in collaboration with client stakeholders to guide long-term innovation and transformation

Manage large-scale delivery teams distributed across onshore and offshore locations

Ensure resource alignment, training, and domain enablement of delivery teams for healthcare use cases and compliance needs

Lead the exploration and implementation of Generative AI solutions

Collaborate with client innovation teams to design PoCs, pilots, and scaled rollouts of AI- driven platforms and tools

Should be able to understand and have oversight on engagement- level functions including budgeting, forecasting and margin optimization

Should be able to understand program level commercial levers

Qualification

Healthcare operationsDataClient-facing delivery leadershipP&L managementGenerative AIManaged Services modelAgile methodologiesITILStakeholder managementCommunication skillsNegotiation skills