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WSFSSH, Inc. · 1 day ago

Front Desk Receptionist

New York, NY

Part-time

Onsite

New Grad, Entry Level

$18/hr - $18/hr

WSFSSH, Inc. is a community-based organization dedicated to providing safe, affordable housing with supportive services for low-income older persons. The Front Desk Receptionist is responsible for monitoring residents' well-being, providing administrative support, and ensuring a respectful environment within the facility.

ConstructionHomeless ShelterNon ProfitService IndustrySocial Assistance

Responsibilities

Monitor the well-being of residents

Monitor residents entering and leaving the building, responding to behaviors which might be dangerous to self or others (for example: if a resident is leaving the building, but appears disoriented and confused, response might include talking with the resident and encouraging him/her to stay in the lobby, notifying social service staff, or even calling 911 depending on the circumstances)

Respond to emergency calls from resident rooms, relay requests to appropriate staff and/or implement emergency procedures as needed

Monitor use of the recreation area

Assist residents in obtaining needed services, including requests for building management and/or social services

Record and refer all requests for building repairs or services to appropriate staff

Monitor all persons entering or leaving the building, including sign-in/out log for guests, vendors, and aides

Exercise authority to refuse entry to building based on building guidelines and/or instructions from tenants and/or management and/or social service staff

Monitor alarms and investigate disturbances

Notify super and/or manager of emergency situations according to building protocol

Communicate emergency information clearly to authorities, tenants, and other staff. Call 911 as needed

Perform building safety rounds as directed

Answer the facility telephone in courteous and professional manner, announcing calls to employees, referring calls to voice mail, taking messages as appropriate

Maintain daily log of activities, occurrences, and observations

Write clear and accurate reports of incidents and actions taken

Assure, either through referral to appropriate on-duty staff, or by actually performing necessary work, that the front sidewalk is free of ice, snow, and/or dangerous obstructions and garbage

Work as a member of a team to establish and maintain high level of care and respect for residents

Share information about resident progress, needs, and problems with other staff in accordance with WSFSSH Confidentiality Policy

Attend training sessions and conferences as required for enhancement of job skills

Implement emergency procedures, as necessary

Submit all required reports in a complete and timely manner

Work cooperatively and collegially with other staff members

Assist with other duties, as directed