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Ballard Spahr LLP · 1 day ago

ARC Service Delivery Manager

Philadelphia, PA

Full-time

Hybrid

Mid, Senior Level

$95K/yr - $120K/yr

5+ years exp

Ballard Spahr is a renowned national law firm with over 750 lawyers across 18 offices in the United States. They are seeking a dynamic ARC Service Delivery Manager to oversee departmental operations, address issues, and implement improvements while supporting administrative functions such as training and professional development.

Legal

Responsibilities

Lead and Influence Others: Adept in coaching, mentoring, and guiding others to higher productivity. Contributes to motivating others towards making impactful contributions

Problem Solving: Highly skilled in recognizing the nature and urgency of problems, proactively approaching resolution with appropriate speed and efficiency, seeking support and context when needed to achieve optimal outcomes

Oral and Written Communication: Demonstrated expertise in delivering high-quality oral and written communication tailored to diverse audiences, ensuring clarity without compromising on standards. Fosters effective collaboration and openness to feedback, enhancing overall business effectiveness

Monitor and manage administrative aspects of user, document, and departmental support functions to ensure optimal service

Maintain high performance levels for service-related processes, and implement improvement activities wherever necessary

Take ownership of critical incidents, coordinate with resolution parties, and establish effective communication between stakeholders for post-incident reviews