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Alpha Consulting Corp. · 1 month ago

Laboratory IT Support Engineer

Collegeville, PA

Full-time

Onsite

Senior Level

7+ years exp

Alpha Consulting Corp. is a consulting company seeking a Laboratory IT Support Engineer. The role involves providing technical support for laboratory IT systems, troubleshooting various computer and network issues, and assisting scientists with their equipment and incident management.

ConsultingPharmaceuticalStaffing Agency

Growth Opportunities

No H1B

Responsibilities

Outstanding computer troubleshooting skills for obscure issues, ranging from device connectivity, network issues, and laboratory software issues Background with End-user Computing or Desktop Support skills essential

Break Fix consists of 80 of a Lab Engineers workload Understanding of Networking concepts, such as network topography, VLANSs, Static Dynamic IPs, Subnetting, ITOT Networks, and basic understanding of firewalls

Candidate should be familiar with the OSI model and how to troubleshoot different network layers Knowledge and understanding of Active Directory requiredD2D and or project support AGILE ways of working necessary Background with computer security Previous experience with validated systems (GxP) a plus Implement the validated client data backup solution on laboratory analytical equipment (equipment and software investigation, documentation, technical configuration) within RD (GxP and non-GxP)Support for scientists in incident management, user support and coaching, access management Testing and validation of computer software (complete tests in different environments, writing technical documentation)Familiar with ticketing systems such as ServiceNow Client Excel skills a plus In-depth knowledge in Client OS including iOS and Linux a plus

Assist in maintaining existing computer infrastructure of 8000 PCs globally Image Onboard new computers into the domain and onto the network Secure and protect new and existing hardware Consult with the scientist as they require assistance with their equipment Troubleshoot and implement data flows for scientific instruments

Qualification

Desktop ManagementNetworking conceptsActive DirectoryComputer securityValidated systems (GxP)Ticketing systemsEnd-user ComputingIncident managementUser supportCoachingExcel skillsIOS knowledgeLinux knowledge

Required

Outstanding computer troubleshooting skills for obscure issues, ranging from device connectivity, network issues, and laboratory software issues

Background with End-user Computing or Desktop Support skills essential

Break Fix consists of 80 of a Lab Engineers workload

Understanding of Networking concepts, such as network topography, VLANSs, Static Dynamic IPs, Subnetting, ITOT Networks, and basic understanding of firewalls

Candidate should be familiar with the OSI model and how to troubleshoot different network layers

Knowledge and understanding of Active Directory required

D2D and or project support AGILE ways of working necessary

Background with computer security

Previous experience with validated systems (GxP) a plus

Implement the validated client data backup solution on laboratory analytical equipment (equipment and software investigation, documentation, technical configuration) within RD (GxP and non-GxP)

Support for scientists in incident management, user support and coaching, access management

Testing and validation of computer software (complete tests in different environments, writing technical documentation)

Familiar with ticketing systems such as ServiceNow

Client Excel skills a plus

In-depth knowledge in Client OS including iOS and Linux a plus

Assist in maintaining existing computer infrastructure of 8000 PCs globally

Image Onboard new computers into the domain and onto the network

Secure and protect new and existing hardware

Consult with the scientist as they require assistance with their equipment

Troubleshoot and implement data flows for scientific instruments

Must Have 7+ years of Experience in Desktop Management - Infrastructure Services (IS)

Applicants must be able to work directly for Artech on W2