Trucker Path · 21 hours ago
Onboarding Specialist
Mandaluyong City,Metro Manila,US
Full-time
Onsite
Mid LevelTrucker Path is a company focused on providing solutions for the trucking industry, and they are seeking an Onboarding Specialist to lead the onboarding process for new customers. The role involves conducting training sessions, managing customer relationships, troubleshooting platform issues, and supporting customer retention and growth efforts.
CrowdsourcingLogisticsMobileNavigationSoftwareTransportation
Responsibilities
Lead end-to-end onboarding for new Command customers, including account setup, driver and truck configuration, and seat assignment
Conduct live walkthroughs and training sessions to ensure customers understand platform capabilities and best practices
Validate customer readiness before go-live, ensuring all configurations are correctly set
Serve as the primary point of contact for Command customers post-onboarding
Proactively monitor account health and usage to ensure feature adoption
Address customer concerns, identify root causes, and provide accurate resolutions in a timely manner
Build trusted relationships with fleet owners, dispatchers, and operations teams
Maintain deep product knowledge of the Command Platform, Nav Pro, and related Trucker Path tools
Troubleshoot issues related to routing, subscriptions, seat assignments, driver access, and load board integration
Collaborate with Technical Support, Product, and Engineering teams for escalations and issue resolution
Identify upselling and cross-sell opportunities based on customer needs and usage patterns
Support renewals and prevent churn by addressing risks proactively
Collect and relay customer feedback to internal teams to support product improvements
Document all customer interactions, onboarding progress, and support activities accurately in CRM or ticketing systems
Track KPIs such as onboarding completion, CSAT, retention, and product adoption
Provide insights and recommendations to leadership based on customer trends and feedback
Qualification
Required
Lead end-to-end onboarding for new Command customers, including account setup, driver and truck configuration, and seat assignment
Conduct live walkthroughs and training sessions to ensure customers understand platform capabilities and best practices
Validate customer readiness before go-live, ensuring all configurations are correctly set
Serve as the primary point of contact for Command customers post-onboarding
Proactively monitor account health and usage to ensure feature adoption
Address customer concerns, identify root causes, and provide accurate resolutions in a timely manner
Build trusted relationships with fleet owners, dispatchers, and operations teams
Maintain deep product knowledge of the Command Platform, Nav Pro, and related Trucker Path tools
Troubleshoot issues related to routing, subscriptions, seat assignments, driver access, and load board integration
Collaborate with Technical Support, Product, and Engineering teams for escalations and issue resolution
Identify upselling and cross-sell opportunities based on customer needs and usage patterns
Support renewals and prevent churn by addressing risks proactively
Collect and relay customer feedback to internal teams to support product improvements
Document all customer interactions, onboarding progress, and support activities accurately in CRM or ticketing systems
Track KPIs such as onboarding completion, CSAT, retention, and product adoption
Provide insights and recommendations to leadership based on customer trends and feedback
Company
Trucker Path
Trucker Path provides a software platform designed for the trucking industry.
Founded in 2013
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$51.5MKey Investors
Moatable
2017-12-29Acquired
2017-06-14Debt Financing· $30M
2015-06-30Series A· $20M
Leadership Team
Joe Chen
CEO
Henry Li
CTO
Recent News
2025-12-16
Company data provided by crunchbase