Kimco Staffing Services, Inc. · 12 hours ago
Customer Service Rep
Anaheim, CA
Full-time
Onsite
New Grad, Entry Level
$22/hr - $22/hrKimco Staffing Services, Inc. is a staffing agency that has been providing services since 1986. They are seeking a Customer Service Rep to process orders, maintain records, resolve customer inquiries, and communicate with customers regarding order status.
DeliveryHuman Resources
Responsibilities
Processes incoming and outgoing orders utilizing computer software program
Maintains records and files of incoming and/or outgoing shipments
Maintains a variety of files, reports, and schedules relative to prices, delivery, merchandise, services, etc
Compiles data periodically and prepares reports
Able to resolve non-routine customer inquiries and complaints
Communicates with customers regarding order status and any other inquires via email or telephone
Monitors customers questions and complaints and acts as a liaison between customer and various company departments
Within established guidelines, has latitude to resolve customer requests for adjustments in purchase orders
Enters new work orders in system
Enters all orders in production schedule, reviews and determines sequence
Creates files, folders and keeps files organized by using various filing methods
Expedites orders to meet customers’ required due date
Updates work orders with approved changes
Daily inventory deductions
Answers and screens incoming telephone calls, and directs calls to appropriate party
Qualification
Required
Processes incoming and outgoing orders utilizing computer software program
Maintains records and files of incoming and/or outgoing shipments
Maintains a variety of files, reports, and schedules relative to prices, delivery, merchandise, services, etc
Compiles data periodically and prepares reports
Able to resolve non-routine customer inquiries and complaints
Communicates with customers regarding order status and any other inquiries via email or telephone
Monitors customers questions and complaints and acts as a liaison between customer and various company departments
Within established guidelines, has latitude to resolve customer requests for adjustments in purchase orders
Enters new work orders in system
Enters all orders in production schedule, reviews and determines sequence
Creates files, folders and keeps files organized by using various filing methods
Expedites orders to meet customers' required due date
Updates work orders with approved changes
Daily inventory deductions
Answers and screens incoming telephone calls, and directs calls to appropriate party
Computer literate – Microsoft Office (Word, Excel)
Excellent interpersonal and communication skills
Ability to organize and manage multiple priorities
Strong customer orientation
Detail oriented
Ability to work independently and effectively in a fast-paced setting
Preferred
Bilingual Spanish is a plus
Company
Kimco Staffing Services, Inc.
Kimco Staffing Services is a staffing and recruiting company that offers contract, direct hire placement, and staffing services.
Founded in 1986
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Kim I. Megonigal
Chairman and CEO
Company data provided by crunchbase