Apply on Employer Site

The Arbors and The Ivy Assisted Living Communities · 1 day ago

Receptionist

Westfield, MA

Full-time

Onsite

New Grad, Entry Level

The Arbors and The Ivy Assisted Living Communities is seeking a Receptionist who will act as an ambassador for the community by assisting residents, families, and guests. The role involves providing general office support, answering calls, and ensuring that visitors are treated warmly and informatively.

Hospital & Health Care

Responsibilities

Providing exceptional customer service

Monitor lobby areas and ensure that all visitors, residents and guests are treated in an informed, warm and friendly manner

Answer telephone, transfers call, provides information, and records messages in an accurate, professional, and efficient manner

Act as the point of reference for residents/families/guests and vendors who may need assistance or information and attend to their wishes and requirements

Assist with any activities or events that would be taking place in and around the lobby area (i.e. word games, knitting clubs, wine, and cheese socials, etc.)

Assist residents in scheduling of services in and out of the community

Assist with word processing tasks, such as preparing and maintaining current resident directories

Handle emergency situations in an informed, calm, and efficient manner

Perform other receptionist tasks, as needed