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TalTeam · 1 week ago

Operations - Technician, Enrollment II

Baltimore, MD

Full-time

Onsite

Mid Level

3+ years exp

TalTeam is a company that focuses on member enrollment systems, and they are seeking a Technician, Enrollment II to ensure accurate and timely enrollment of members. This role involves interacting with various stakeholders to manage complex enrollment processes and resolve discrepancies.

ConsultingInformation ServicesInformation TechnologySoftware

Responsibilities

Enroll subscribers and dependents for all lines of business as requested via fax, U.S. mail, and/or e-mail for complex accounts

Verify enrollment status, make changes to membership records, research and resolve enrollment system discrepancies, process membership terminations, and other forms of enrollment events

Complete monthly reconciliation processes and resolve discrepancies in a timely manner

Coordinate with the Account Installation Team as it pertains to member identification card process to ensure cards are not released until all enrollment updates are completed and audited

Coordinate with the Billing Technician to ensure that all group enrollments are processed prior to running the monthly bill

May assist with initial training for new hires and training refreshers for experienced hires

Qualification

Membership enrollmentData analysisHealth insurance softwareMicrosoft ExcelData entryComputer navigationTeamworkAdaptabilityAttention to detail

Required

High School Diploma or GED

3 years experience in membership enrollment, member services, billing, claims operations, and/or data analysis

Must be able to work effectively in a team environment, Proficient

Must be able to adapt swiftly to multiple and rapidly changing priorities, Proficient

Must be able to learn and comprehend details of client accounts, process flow diagrams, and health insurance enrollment software, Proficient

Must be able to work effectively with large amounts of member enrollment data, paying close attention to detail upon entering data into the appropriate client's system, Proficient

Must be able to utilize Microsoft Office Suite, especially Excel, Proficient

Required Skills - data entry, ability to navigate a computer and multiple screens, efficient