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NAVY EXCHANGE SERVICE COMMAND (NEXCOM) · 1 month ago

(NEX OCEANA) CONSUMER ELECTRONICS SPECIALTY SALES ASSOCIATE

United States-Virginia-Virginia Beach

Full-time

Onsite

Entry Level

1+ years exp

Navy Exchange Service Command (NEXCOM) is seeking a Specialty Sales Associate who will represent the company and assist customers in recognizing their need for products and services. The role involves engaging with customers, providing exceptional service, and maintaining store appearance while contributing to a positive shopping experience.

Information Technology

Responsibilities

Proactively engage and make a connection with customers

Asking questions and listening to customer s needs

Directing customers to merchandise informing them about upcoming events promotions mobile offers STAR card

Provide premier customer service

Cooperate and build positive, inclusive and respectful relationships take accountability for your own actions and outcomes

Uses specific knowledge to demonstrate product features and provide comparisons with similar products

When selling clothing or military uniforms may be required to take upper and lower body measurements for the purpose of ensuring proper fit of tailored articles

Maintaining store appearance

Cross-selling products and knowing layout of the store

Make suggestions to customer on latest trends and current promotions based on customer s individual needs

Upselling products

Learning product features keeping up with the latest trends, leveraging company tools and technology to confidently provide the customer with product knowledge specs

Using a Point-of-Sales system processing cash exchanges, discounts, gift cards, credit cards, debit card,s cash handling including counting money and returning accurate amounts to customer

Completing various forms of paperwork reports and reconciliation

May handle special order merchandise requests including ordering, tracking and providing updates to customer

Be the keeper of merchandise, complete all inventory processes and make sure merchandise is properly checked in and accurately ticketed. May participate in periodic inventories

Adherence to assigned work schedule. Accurate and complete follow through on work assignments

Qualification

Product KnowledgeCustomer ServiceMathematical SkillsCommunication SkillsReasoning AbilityEnthusiasticTeamwork

Required

In depth technical knowledge of how products work, warranties and ability to compare products by features

1-2 years of Retail or relevant work experience

6 months of product specific experience required

Strong interpersonal and communication skills

Ability to read, write and interpret instructional documents such as safety rules, operating and maintenance instructions and procedure manuals

Ability to effectively communicate with customers, peers and management

Ability to communicate on the telephone with proper etiquette

Basic math functions such as addition, subtraction, multiplication and division

Ability to use a calculator and calculate percentages and ratios

Ability to multi-task while being attentive to customers and remaining flexible to the needs of the business

Ability to work as part of a team and take initiative independent of direct supervision

Ability to understand and problem solve customer needs

This position involves constant moving, talking, hearing, reaching, grabbing and standing for at least two consecutive hours

May occasionally involve stooping, kneeling, crouching and climbing ladders

Vision abilities include close vision, color vision, depth perception and ability to adjust focus

Involves lifting at least 25 lbs. and up to 50lbs in some departments

Available to work a variety of hours which may include early mornings, evenings, weekends and holidays

6 months responsible experience in clerical office or retail sales store work of any kind in which the applicant has demonstrated the ability to perform satisfactorily in the position to be filled

Graduation from a full 4 year or senior high school or possession of a General Education Development High School Equivalency Certificate GED may be substituted for the experience requirements

Company

NAVY EXCHANGE SERVICE COMMAND (NEXCOM)

Glassdoor3.4

The Navy Exchange Service Command (NEXCOM) Enterprise encompasses six business lines, boasting a workforce of more than 14,000 associates located around the globe.

Founded in 1946

Virginia Beach, Virginia, USA

10001+ employees