Lead Dispatch & Delivery Operations Coordinator jobs in United States
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TalentBridge ยท 2 weeks ago

Lead Dispatch & Delivery Operations Coordinator

TalentBridge is seeking a Lead Dispatch & Delivery Operations Coordinator to support a high-volume in-home delivery warehouse environment. This role involves overseeing dispatch operations, maintaining communication with delivery teams, and ensuring smooth execution of delivery routes while addressing customer concerns and performance issues.

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Responsibilities

Monitor 6โ€“10 active delivery routes daily
Maintain continuous phone contact with driver teams during deliveries
Track route progress, delays, and exceptions; reroute as needed
Address driver performance issues and escalate to contractor leadership when required
Communicate with customers during in-home deliveries to clarify services and expectations
De-escalate complaints and resolve issues in real time
Act as liaison between drivers and customers to protect service quality
Direct returning driver teams on haul-away, trash segregation, and asset drop zones
Ensure drivers complete warehouse check-in procedures
Identify and report missing assets or non-compliance
Provide direction and escalation support to CSR staff during shift
Document daily service disruptions, late departures, and operational issues
Share insights and recommendations with Operations leadership

Qualification

Dispatch experienceLogistics experienceField operations experienceDelivery coordinationTMS tools experiencePhone presenceProfessional demeanorBilingual EnglishBilingual SpanishLeadership experience

Required

Fluent in English and Spanish (verbal translation required)
3+ years of experience in dispatch, logistics, field operations, or delivery coordination
Strong phone presence; confident, calm, and assertive under pressure
Comfortable working in a warehouse environment with live driver communication
Reliable, professional demeanor in customer-facing escalation scenarios

Preferred

Hands-on background (appliance installation, furniture delivery, handyman, or trade roles)
Prior leadership experience in dispatch, warehouse, or delivery operations
Experience with TMS tools such as Descartes Route Planner, CLX, or similar systems

Company

TalentBridge

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๐Ÿš€ Connecting Talent. Driving Business Success.

Funding

Current Stage
Late Stage

Leadership Team

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Thomas C. Ioele
Chief Executive Officer
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