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TalentBridge · 2 weeks ago

Lead Dispatch & Delivery Operations Coordinator

Chesapeake, VA

Full-time

Onsite

Mid, Senior Level

$21/hr - $21/hr

3+ years exp

TalentBridge is seeking a Lead Dispatch & Delivery Operations Coordinator to support a high-volume in-home delivery warehouse environment. This role involves overseeing dispatch operations, maintaining communication with delivery teams, and ensuring smooth execution of delivery routes while addressing customer concerns and performance issues.

AccountingCareer PlanningConsultingFinanceHuman ResourcesInformation TechnologyRecruitingStaffing Agency

Responsibilities

Monitor 6–10 active delivery routes daily

Maintain continuous phone contact with driver teams during deliveries

Track route progress, delays, and exceptions; reroute as needed

Address driver performance issues and escalate to contractor leadership when required

Communicate with customers during in-home deliveries to clarify services and expectations

De-escalate complaints and resolve issues in real time

Act as liaison between drivers and customers to protect service quality

Direct returning driver teams on haul-away, trash segregation, and asset drop zones

Ensure drivers complete warehouse check-in procedures

Identify and report missing assets or non-compliance

Provide direction and escalation support to CSR staff during shift

Document daily service disruptions, late departures, and operational issues

Share insights and recommendations with Operations leadership

Qualification

Dispatch experienceLogistics experienceField operations experienceDelivery coordinationTMS tools experiencePhone presenceProfessional demeanorBilingual EnglishBilingual SpanishLeadership experience