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KeyBank · 18 hours ago

Lead Teller

Arlington, WA

Full-time

Onsite

Mid, Senior Level

KeyBank, headquartered in Cleveland, Ohio, is one of the largest financial services companies in the United States. The Lead Teller will oversee daily branch operations, assist clients with various banking transactions, and provide outstanding customer service.

Banking

Responsibilities

Oversee daily branch operations

Assist clients with various banking transactions

Provide outstanding customer service

Lead the team by example

Foster a supportive work environment

Ensure adherence to bank policies and procedures

Manage cash transactions

Identify client needs

Promote banking products and services

Ensure operational efficiency and compliance

Support team development

Qualification

Banking operationsLeadership skillsCustomer serviceSales knowledgeProblem-solvingBanking systemsTeamwork skillsCommunication skillsDetail-orientedOrganizational skills

Required

Customer service and teamwork skills with the ability to foster a positive team environment and build strong client relationships

Experience in banking operations, including cash handling, transaction processing, and compliance with security and operational procedures

Sales and product knowledge with the ability to identify client needs and promote financial products and services

Strong leadership, problem-solving, and communication skills to provide guidance, support team performance, and address customer inquiries effectively

Detail-oriented with excellent organizational skills and the ability to work in a fast-paced environment

Proficiency in using banking systems and basic computer applications

High school diploma or equivalent required; additional education or certifications in banking and finance are a plus