Rockstar · 3 days ago
Customer Success Team Lead (Onboarding / Success)
New York, New York, United States
Full-time
Hybrid
Mid, Senior Level
3+ years expRockstar is a mobile-first digital product studio focused on creating extraordinary digital experiences. They are seeking a Customer Success Team Lead to manage and lead the growing Customer Success team, ensuring effective onboarding and satisfaction for high-priority clients as the company scales.
Staffing & Recruiting
Responsibilities
Help lead key aspects of operations, overseeing workflows and people managing teammates across the Client Success team
Own important cross-functional projects that are leadership’s top priority. The candidate will work closely with the CEO and other members of the leadership team to scale the business
Manage either the onboarding or retention team, serving as an escalation point for the team you lead and helping unblock clients
Act as the main point of contact for high-priority clients, owning their onboarding experience, helping them get set up with the services, and supporting their satisfaction as they scale
Help build rigorous systems to increase productivity and effectiveness as the company reaches the next 10x of scale
Proactively remove process roadblocks (and the most complex client challenges) that stand in the way of the Client team’s success and momentum
Support hiring and onboarding of new teammates across Client Success and Ops as the company rapidly grows
Lead and develop the existing Ops organization by providing mentorship, coaching, and building leaders
Inspire the team through leadership, drive, grit, empathy, and high-velocity execution
Qualification
Required
Operational excellence with an extremely high volume of output on a daily basis
Ability to wear multiple hats and context-switch across functions based on team needs
Excellent leadership skills and a demonstrated ability to inspire a team
Talent magnetism — exceptional people want to work with you
Strong attention to detail and a track record of getting details right
Self-motivated, resourceful, and quick to take initiative in ambiguous situations
Interest in working in healthcare and supporting healthcare innovation
Leadership and drive, with a hunger for self-improvement and a desire to be around high-performing teammates
Excitement about a fast-paced startup culture with high autonomy and ambiguity
Ability to identify process improvement opportunities and creatively structure operations
3–5+ years of experience in customer success or related roles
Benefits
Highly competitive salary and equity.
Compassionate, fun, and mission-driven culture of excellence and innovation.
Significant growth and advancement opportunities as the company scales.
Hybrid setup; must be based in New York or Toronto.
Paid Time Off, including vacation days and paid holidays.
Comprehensive health plans.
Culture of mentorship, learning, independence, and critical thinking.
Company
Rockstar
Rockstar is rebuilding the infrastructure for employability by collapsing the cost of hiring.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase