Apply on Employer Site

MacKenzie-Childs, LLC · 14 hours ago

Technology Enablement Specialist

Corporate - Aurora, NY 13026

Full-time

Onsite

Mid, Senior Level

$70K/yr - $75K/yr

5+ years exp

MacKenzie Childs is a leading home furnishings retail company known for its unique design and high-quality products. They are seeking a dedicated specialist to close technology skill gaps and accelerate the adoption of enterprise applications through personalized training and enablement programs.

E-CommerceInternet

Responsibilities

Define role based proficiency standards for key applications

Conduct one on one technology skills assessments for all employees

Develop gap analyses and create individual training plans tailored to each employee

Build curricula using adult learning best practices and accessibility standards

Maintain an evolving catalog of learning resources and publish roadmaps, FAQs, and release note briefings for new features

Deliver training through multiple formats: large group presentations, small group workshops, micro learning videos, interactive labs, and personalized coaching sessions

Provide consultative guidance to reduce *how to* support tickets and promote self-service

Create job aids, quick reference guides, and maintain a knowledge base of resources

Partner with HR and IT to embed training into onboarding and change management initiatives

Establish and manage a champions network to reinforce best practices across departments

Track adoption metrics, proficiency scores, and training effectiveness

Report KPIs and continuously refine programs based on feedback and data

Qualification

Adult learning theoryInstructional design frameworksMicrosoft 365 suiteTraining program designMonday.com expertiseNetSuite expertiseFacilitation skillsCommunication skills