Soqquadro Italiano · 18 hours ago
Electronic Deposit Services Specialist
Winston-Salem, NC
Full-time
Onsite
Entry Level
1+ years expSoqquadro Italiano is committed to doing right by their members and ensuring their wellbeing. The Electronic Deposit Services Specialist will perform essential electronic deposit tasks to drive member confidence and satisfaction, while also responding to inquiries and completing maintenance requests related to various electronic payment methods.
Music
Responsibilities
Deliver exceptional member service to every member, every time by ensuring employees deliver consistently high-quality service to both internal and external members that is in alignment with our Brand Culture
Meet or exceed established service goals for handling internal phone calls and processing Service Desk requests
Ensure thorough understanding of expectations and consistently exhibit Allegacy behaviors
Process wires – business and consumer
Process ACH files, exceptions, and reclamations
Process paper payroll files
Work positive pay exceptions
Perform debit bank/transfers maintenance
Process and monitor instant payments
Proactively identify opportunities that drive process or product efficiencies
Other duties as assigned
Qualification
Required
High school diploma required
One to two years of customer service/operations experience
Ability to conduct business in a professional manner, exercising personal discretion and independent judgment
Ability to handle multiple tasks simultaneously
Strong attention to detail
Strong communication, problem solving, and time management skills
Ability to learn new skills sets efficiently
Ability to work in a team environment with all levels of management, employees and members
Willingness to adjust schedule, including overtime, to ensure that all team tasks are completed within SLA's
Proficient knowledge of Microsoft products, Word and Excel with the ability to create, manage, and modify spreadsheets
Preferred
Knowledge of BSA and Deposit related regulations preferred
Financial Institution or Credit Union experience preferred
Company
Soqquadro Italiano
Soqquadro Italiano è un progetto musicale creato dal regista Claudio Borgianni e dal cantante Vincenzo Capezzuto.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase