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Thomson Reuters · 5 days ago

Customer Product Trainer

Eagan, MN

Full-time

Hybrid

Entry Level

$74K/yr - $138K/yr

1+ years exp

Thomson Reuters is seeking a versatile and dynamic Customer Education Manager to join our Customer Success team. In this role, you will drive product adoption and maximize customer satisfaction by onboarding and training clients on legal products, including AI solutions, while providing exceptional support and service.

AdviceAnalyticsFinancial ServicesManagement ConsultingProfessional ServicesRisk ManagementSoftware

H1B Sponsor Likely

Responsibilities

Drive product adoption and usage to help customers achieve their expected ROI on Thomson Reuters’ products

Onboard, train and educate customers on our software, including developing customized training programs to meet specific client needs

Utilize adult learning principles and engagement techniques during training sessions

Provide exceptional service and support to law firm and government clients, addressing prompting troubleshooting and assistance requests

Support revenue retention and growth by partnering with account team partners to uncover customer needs aligned with Thomson Reuters product offerings

Communicate with internal departments to ensure client needs are met and occasionally assist prospective customers in product trials

Maintain a high level of expertise in legal and AI-based solutions, customer workflows, product use cases, and industry trends

Log, update, and maintain activity and customer information within our business systems

Qualification

Juris DoctorateLegal technology experienceAI-based platformsAdult training experienceCommunication skillsCustomer-centric aptitudeWeb-based meeting toolsPresentation skillsProblem-solving

Required

Juris Doctorate required

Strong sales and customer-centric aptitude with a revenue focus

Excellent oral and written communication and presentation skills

High degree of professionalism

Adept at using web-based meeting tools

Experience in adult training/education and a passion for learning about new technology and software

A personable, positive attitude with a knack for problem-solving and helping customers

Enjoy working on cross-functional teams and contributing to outcomes focused on positive customer experiences

Preferred

1-2 years of professional legal experience is preferred

Experience with legal technology and/or AI-based platforms is preferred

Benefits

Flexibility & Work-Life Balance

Career Development and Growth

Industry Competitive Benefits

Culture

Social Impact

Making a Real-World Impact

Market competitive health, dental, vision, disability, and life insurance programs

Competitive 401k plan with company match

Competitive vacation, sick and safe paid time off, paid holidays

Parental leave

Sabbatical leave

Optional hospital, accident and sickness insurance paid 100% by the employee

Optional life and AD&D insurance paid 100% by the employee

Flexible Spending and Health Savings Accounts

Fitness reimbursement

Access to Employee Assistance Program

Group Legal Identity Theft Protection benefit paid 100% by employee

Access to 529 Plan

Commuter benefits

Adoption & Surrogacy Assistance

Tuition Reimbursement

Access to Employee Stock Purchase Plan

Company

Thomson Reuters

Glassdoor3.0

Thomson Reuters delivers critical information from the financial, legal, accounting, intellectual property, science, and media markets.

Founded in 2008

Toronto, Ontario, CAN

10001+ employees

http://thomsonreuters.com

H1B Sponsorship

Thomson Reuters has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (13)

2024 (12)

2023 (5)