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MacKenzie-Childs, LLC · 1 day ago

Customer Care Representative

Customer Call Center - Auburn, NY 13021

Full-time

Onsite

Entry Level

$17/hr - $17.50/hr

1+ years exp

MacKenzie-Childs, LLC is seeking a Customer Care Representative to assist customers with their orders and resolve issues. The primary responsibilities include responding to customer inquiries via email and live chat, making outbound calls, and troubleshooting complaints.

E-CommerceInternet

Responsibilities

Read and respond to customers emails and live chats promptly and with proper etiquette

Review follow-ups to close any open customer issues

Make outbound phone calls to assist customers with placing new orders, help with existing orders, and troubleshoot issues to come to a fair resolution for both the customer and the company

Qualification

Customer Service ExperienceInterpersonal SkillsCommunication SkillsAttention to DetailMultitaskingComputer SkillsOutlookWordExcelSelf-motivationTeam Player

Required

High school diploma or GED

One year of Customer Service hands-on experience desired

Rotating weekend work as required to meet business needs

Ability to multitask and work in a fast-paced, dynamic and changing environment with a focus on meeting deadlines

Excellent attention to detail

Must have strong interpersonal and communication skills

Self-motivation, action-oriented, as well as a team player

Maintain consistent, dependable attendance

Access to secure home internet should the need arise for work from home

Ability to sit, stand, walk, talk, hear, reach, push, pull, lift, crouch, kneel, bend, climb stairs, use fingers to grasp, handle, feel, and perform repetitive motions of hands or wrists

Exerts up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects

Close mental and visual attention required to perform work dealing primarily with preparing, analyzing, and interpreting data and figures, using a computer terminal, and/or extensive reading

Must work for prolonged periods of time utilizing a computer keyboard and screen