Apply on Employer Site

Ebara Technologies · 1 day ago

Field Service Associate II-III (Semiconductor) (30685)

Boise, ID - Boise, ID 83716

Full-time

Onsite

Senior Level

$37/hr - $47/hr

6+ years exp

Ebara Technologies is a company focused on providing quality service in the semiconductor industry. They are seeking a Field Service Associate to perform client-site service, repair, and installation of company products, ensuring customer satisfaction through technical support and preventative maintenance.

Machinery ManufacturingManufacturingSemiconductorSupply Chain Management

Responsibilities

Service equipment and/or products at customer sites or service center to include all contracted preventative maintenance, unscheduled maintenance, consumable changes, installations, and start-ups

Ability to interpret operation manuals to determine the root cause of tool failures

Provide documentation of preventative maintenance, downtime, issues, and time spent preparing reports for product movement and justification for on-site service

Perform preventive maintenance with little supervision

Order, expedite, and notify customers or management when replacement of the product is necessary

Diagnose mechanical, hardware, software, and systems failures using service maintenance checklists and protocols

Determine the most cost-effective repair/resolution to minimize customer downtime

Provide technical support to customers on operational or maintenance of system tools and/or equipment

Act as a customer contact on technical and service-related problems

Must be able to guide other field technicians and field service engineers

Train and mentor Field service associates

Assist in all functions required in the operations of the service center

Assist and/or provide service support to other customer sites as needed

Comply with Finesse training for proper maintenance of parts usage and transactions

Comply with EBARA’s safety policies, including participation in and completion of all required safety training

Maintain a clean and safe working environment compliant with Ebara and customer safety policies

Qualification

TroubleshootingSemiconductor knowledgeMechanical skillsMS Office proficiencyCustomer relationsLeadership skillsTime managementTeamworkCommunication skills

Required

The ability to lift 35 lbs. unassisted from the floor to waist level

The ability to read and work from electrical and mechanical schematics and diagrams

The ability to perform the identified essential functions of the classification, including the operation of any machinery and/or equipment that is associated with performing the essential functions

The ability to perform the essential functions of the position in a cross-cultural, demanding, and dynamic environment

The ability to perform the essential functions of the position without posing a direct threat of harm to him/herself, others or property

The ability to adhere to EBARA personnel policies and practices, including the attendance and punctuality requirements

The ability to work well under pressure, meet multiple and sometimes competing deadlines, and at all times demonstrate cooperative behavior with colleagues and supervisors

Associate of Science degree in Electronics, or completion of an accredited basic electronics program, or equivalent experience

Working knowledge of mechanical skills

Working knowledge of principles of semiconductor and/or vacuum technology

Strong Customer Relations skills

Demonstrated ability to troubleshoot down to a component level

Working knowledge of MS Office products, including Excel, Word, Outlook, and PowerPoint

Speaking in front of groups

Strong time management skills

Self-starter

Demonstrated leadership and program management skills

Strong relationship-building skills with the ability to collaborate and work effectively with internal colleagues and customers

Demonstrated teamwork and organizational skills