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MUFG · 1 day ago

Sr Software Asset Manager, VP

Tampa, FL

Full-time

Hybrid

Senior Level, Lead/Staff

$138K/yr - $168K/yr

8+ years exp

Mitsubishi UFJ Financial Group (MUFG) is one of the world’s leading financial groups, focused on making a difference for clients and communities. The Sr Software Asset Manager will lead the functional management of ServiceNow Technology Asset Management, overseeing the software lifecycle, data integrity, and governance processes to support effective management of IT assets.

Financial Services

No H1B

Responsibilities

Work with the CMDB team to ensure ServiceNow hardware and software discovery data is accurate, up-to-date, and fit for purpose, supporting ITAM operations and strategic decision-making

Develop, implement, and maintain processes for tracking and managing ITAM Data Quality within the ServiceNow CMDB

As part of a federated partnership with the ITSM organization, develop and maintain ServiceNow Catalog Items, workflows, and related ServiceNow (HAM Pro & SAM Pro) configurations to support ITAM processes

Prepare reports and dashboards for management (using both ServiceNow and Power BI), highlighting asset status, usage trends, and risks

Support incident response and troubleshooting related to asset issues

Identify and implement process improvements to enhance asset management efficiency and effectiveness

Manage ITAM specific systems, such as the IBM License Metric Tool, ensuring their effective operation, maintenance, and integration

Qualification

ServiceNow ITAMSoftware Asset ManagementCMDB Data ManagementServiceNow SAM ProIT Asset Management SystemsServiceNow DiscoveryServiceNow CSDMITAM lifecycle processesCommunication skillsAdaptabilityCollaboration

Required

8-10+ years' experience working in ServiceNow IT Hardware and Software Asset Management, CMDB Data Management and related ITIL activities, including minimum 4+ years' experience in Software Asset Management, including experience in ServiceNow SAM Pro process and workflow development, design, and creation highly preferred and 4+ years of overall experience with ServiceNow platform administration/management, configuration, development, integration, upgrade and continuous improvement, understanding the ServiceNow Data Model

Knowledge of ITAM lifecycle processes, procurement, reporting, discovery & tracking

Expert knowledge of industry IT Asset Management Systems, particularly ServiceNow Discovery, CMDB, SAM Pro and HAM Pro

Strong understanding of ServiceNow's Software Reconciliation Process

Strong understanding of ServiceNow's Common Service Data Model (CSDM)

Strong understanding of ServiceNow's flow & workflow creation, development and design

IT Asset Management (ITAM) Software Asset Management (SAM) Implementer or similar certifications

Proven ability to translate ITAM Hardware and Software requirements into ServiceNow design and solutions

Ability to work effectively independently, in collaboration with the Technology Asset Management (TAM) Team Leads and in a federated model with IT Service Management (ITSM) organization

Ability to adapt to dynamic organizational changes

Ability to present and communicate complex issues in a way that is easy for non-experts (risk partners and leadership) to understand

Bachelor's degree in Computer Science or a closely-related discipline, or an equivalent combination of formal education and experience