Ace Handyman Services · 1 day ago
Inside sales/ CSR
Ridgeland, MS 39157
Full-time
Hybrid
Entry, Mid Level
$18/hr - $21/hr
2+ years expAce Handyman Services is a nationally recognized brand in the home improvement and home repair industry. They are seeking a highly organized and motivated individual for the Inside Sales, Customer Service & Team Coordinator role to manage customer communications, sell and book jobs, and support sales conversations.
ArchitectureBuilding MaintenanceCivil EngineeringConstruction
Responsibilities
Answering phones, booking jobs, reviewing inbound emails, text messages, responding to customer calls, and following up on online leads in a timely and professional manner
Educating customers on our services, capabilities, pricing structure, and availability
Building estimates and guiding customers through service decisions primarily by phone, text, and email
Scheduling and coordinating jobs using our dispatching and scheduling software
Maintaining accurate customer records, job notes, and sales activities within our CRM system
Monitoring job progress and assisting technicians in real time in the field, communicating with clients, and ensuring jobs are running as expected
Auditing job actions and information to ensure accuracy and completeness before being closed out, you have extreme attention to detail
Communicating schedule updates and changes clearly with customers and field technicians
Working closely with the GM and leadership team to support smooth daily operations
Completing daily administrative and operational tasks using a structured checklist
Available to work locally between the hours of 8:00am – 5:00pm CST Monday- Friday
Qualification
Required
High school diploma or GED
2+ years of experience in inside sales, customer service, scheduling, or a related role
Comfort speaking with customers on the phone and guiding conversations professionally
Strong organizational skills with close attention to detail
Ability to manage multiple tasks while maintaining accuracy
A positive, solution-focused approach to customer interactions
Willingness to learn new systems and adapt to technology
Strong written and verbal communication skills
Ability to work collaboratively as part of a small, close-knit team
Preferred
Experience with CRM or field service management software (ServiceTitan preferred)
Inside sales or call-based sales experience, Pipedrive, SalesForce, Hubspot, CRM experience
Prior experience in home services, trades, or a service-based business
QuickBooks or administrative accounting exposure
Benefits
Work from home/office hybrid
Positive work environment
Cell phone allowance
Access to Health Insurance
Dental
Vision
Paid Holidays
Vacation
401K
Performance bonuses
Weekends Off
Advancement and growth opportunities
Regular performance views
Company
Ace Handyman Services
Ace Handyman Services is a construction service company that provides home improvement, repair, and remodeling solutions.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
M
Mark Kuyava
Owner
Recent News
The Journal Record
2025-09-09
Morningstar.com
2025-09-09
Company data provided by crunchbase