Banner Health · 1 day ago
Communication Representative
Casper, WY
Part-time
Onsite
New Grad, Entry LevelBanner Health is a leading healthcare organization committed to improving patient care. The Communication Representative will be responsible for managing high volumes of calls, coordinating emergency responses, and providing quality customer service to patients and staff across several facilities.
Health CareInsuranceNon Profit
Responsibilities
Responds to, processes and documents all code arrests, traumas, fire alarms (including troubles, disables and tests), emergencies and disasters following established policies and procedures for several facilities and the organization’s central call center using computer based emergency procedures and group pages
Understands and appropriately utilizes all emergency backup equipment and procedures to maintain facility communications in the event of equipment or system failures including evacuation/relocation procedures of department staff and functions. Must understand and be able to assist in setting up emergency communications at each facility in the event of communication failure. Must be able to page codes, notify emergency personnel, process calls and associated functions via phone and hand held microphones using downtime procedures including hard copy code procedures, directories, personnel lists and on call schedules
Accurately and efficiently processes a high volume of incoming, outgoing and interdepartmental calls providing information to callers and responding to caller requests in a professional, confidential and courteous manner. Follows written and computer based procedures to ensure that calls are processed according to individual facility guidelines
Uses the integrated computer/telephone (CTI) workstation to access information for a designated group of facilities, processing calls for patients, facilities, staff, departments, physicians and the community at large. Locates database information quickly and process calls accurately utilizing computer based directories, web based and database on-call schedules, physician/staff rosters, patient databases, organization’s intranet, and other available resources
Functions as an answering service for numerous on-call groups/physicians for several facilities by documenting required information from patients, staff and physicians. Contacts designated on-call personnel and relays accurate, time critical information prior to connecting them to the caller in a prompt manner as set forth by each on-call group/physician. Follows detailed instructions established by each group/physician and shows initiative and problem solving skills when having difficulty reaching active on-call staff. Maintains accurate on-call documentation on appropriate log sheet as set forth by each group/physician
Proactively and continuously identifies opportunities to improve processes and enhance database information. Presents findings and recommendations to management
Works closely with all departments, staff and customers at several facilities to ensure efficient operations. Customers include patients, employees, volunteers, departments, physicians, organizational entities, external vendors and the community at large
Qualification
Required
High school diploma/GED or equivalent working knowledge
Reading, writing and math skills
Good oral and written communication skills
Listening skills to effectively interact pleasantly and calmly with incoming callers
Basic computer skills, including familiarity with computer keyboards
Ability to effectively prioritize and make sound decisions following established department policies, procedures and standards
Ability to multi-task in a fast paced environment with frequent interruptions
Ability to learn and apply department procedures to react quickly to emergency situations
Ability to process calls within defined standards
Ability to work cohesively in a team environment
Preferred
Previous telephone/customer service experience highly desirable
Additional related education and/or experience preferred
Company
Banner Health
Banner Health operates as a nonprofit health care system in the United States. The company offers hospital care, home care, hospice care,
Founded in 1999
10001+ employees
H1B Sponsorship
Banner Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (85)
2024 (70)
2023 (35)
2022 (47)
2021 (51)
2020 (29)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Diane and Bruce Halle Foundation
2025-10-24Grant
Leadership Team
Andy Kramer Petersen
President & CEO Banner Health Foundation
Brian P. Kellar
Chief Executive Officer
Recent News
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