Apply on Employer Site

Electronic Merchant Systems · 17 hours ago

POS Support Technician

Corporate Office - Cleveland, OH 44113

Full-time

Onsite

Entry, Mid Level

1+ years exp

Electronic Merchant Systems (EMS) is one of the nation’s largest independently owned bankcard processing companies. EMS is currently seeking a POS/Software Systems Technician at our headquarters in Cleveland, Ohio, who will work with clients by phone, troubleshoot technical issues, and commit to learning and expanding professional knowledge.

Financial Services

H1B Sponsor Likely

Responsibilities

Respond to merchant inquiries via phone and e-mail

Provide merchant support and technical issue resolution on Point-of-Sale systems and applications

Perform maintenance and modification of various Point-of-Sale and software systems

Perform maintenance and modification of merchant gateway accounts using partner interfaces

Provide remote and onsite installation and training to new merchant accounts for various Integrated/POS Software solutions

Set-up, repair, deploy and reprogram Point-of-Sale equipment and/or software

Conduct and control remote training sessions utilizing LogMeIn Rescue, or other remote/web-conferencing applications

Pre-Sales support of Point-of-Sale, middleware, and other related products and services with internal clients, sales and vendor partners

Utilization of several different software and web-based systems

Report, track and help analyze technical problems and issues associated with EMS products or services

Participate in ongoing product and services training and effectively cross-train team members

Qualification

Point-of-Sale systemsTechnical troubleshootingWindows installationProfessional IT certificationsMobile operating systemsRelational databasesCustomer serviceProblem-solvingAdaptability

Required

Professional IT certifications, or one year of experience in a remote technical helpdesk role

Prior history and experience working in restaurant/bar hospitality industry

Applicable work experience with point of sale systems

Understanding of relational databases

Demonstrated knowledge and experience installing, modifying and troubleshooting Windows 10, 8 and 7

Demonstrated knowledge and experience installing, modifying and troubleshooting printers in multiple configurations

Ability to read and interpret documents such as, operating and maintenance instructions, and procedural and technical manuals

Experience with and the ability to install and troubleshoot mobile operating platforms: Android and iOS

Ability to self-manage and prioritize workload, meet required deadlines and solve problems which may be new and unscripted

Must be able to create, modify and complete Business Requirement Documents

Ability to adapt in a dynamic industry and work in a fast paced office

Ability to maintain productive relationships with third party providers and value added resellers

Preferred

Comp-TIA A+, Network +, or Microsoft Technology Associate (MTA), Microsoft Certified Solutions Associate (MCSA), HDI or ITIL

Associate's Degree in a related field or two years of experience in a remote technical helpdesk environment or deploying POS/Software systems and software

Prior experience in Merchant Services, Electronic Payments Industry or with a leading POS/Software vendor

Experience with TotalTouch capable POS systems and TotalTouch POS software

Experience with DataCap NETePay

Understanding and ability to demonstrate knowledge of various architectural components of POS/Software solutions, Middleware, gateway platforms and Backend application systems

Understanding and ability to demonstrate knowledge of relevant technologies such as IP Networks/Topologies, Network Security, PCI, Server Hardware, Firewalls and Databases

Company

Electronic Merchant Systems

Founded in 1988

Cleveland, Ohio, US

201-500 employees

https://kurvpay.com/

H1B Sponsorship

Electronic Merchant Systems has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)

2024 (1)