Compucom Staffing ยท 4 days ago
Level 2 Field Technician
Mishawaka, IN
Full-time
Onsite
Entry, Mid Level
$17.25/hr - $26.40/hr
2+ years expCompucom Staffing is an IT staffing services provider, and they are seeking a qualified Level 2 Field Technician to join their team. The role involves providing end-user support, managing troubleshooting and resolution of IT equipment issues, and documenting all efforts and resolutions.
ConsultingDeliveryInformation TechnologyStaffing Agency
No H1B
Responsibilities
Provide exceptional customer service
Manage triage, troubleshooting, and resolution to client scope on IT equipment
Document efforts, issues, resolutions, and close cases / tickets daily
Insight into POS, PC, Printers, Thin Clients, Client, Servers, Network switch equipment
Complete all assigned projects and tasks
Qualification
Required
Minimum 2+ years of IT support work experience
Familiarity with various operating systems (e.g. Windows OS, OSX, Linux)
Valid driver's license and reliable transportation
Ability to travel 25-100+ miles daily
Ability to work the occasional on-call on the weekend
Provide exceptional customer service
Manage triage, troubleshooting, and resolution to client scope on IT equipment
Document efforts, issues, resolutions, and close cases / tickets daily
Insight into POS, PC, Printers, Thin Clients, Client, Servers, Network switch equipment
Complete all assigned projects and tasks
Excellent time management and reporting skills
Preferred
A+ Certification highly desired
OEM Certifications (Dell / Lenovo Etc)
Apple / Mac Experience
ServiceNow experience a plus
Benefits
Medical insurance
Dental insurance
Vision insurance
Life insurance
AD&D insurance
Disability plans
Employee Assistance Program
Paid holidays (up to 6 days annually)
Paid time off (minimum of 10 days annually)
Paid parental leave (minimum of 10 days annually)
401(k)
FSA/HSA pre-tax benefits
Company
Compucom Staffing
Our mission is to provide exceptional IT talent and scalable staffing solutions that enable our clients to be more agile and productive.
10001+ employees
Funding
Current Stage
Late StageCompany data provided by crunchbase