Arch Systems, LLC · 22 hours ago
Project Manager – Site Verification Operations (HelpDesk Style)
DC-Baltimore Area
Full-time
Onsite
Senior Level, Lead/Staff
8+ years expArch Systems, LLC is dedicated to efficient site verification operations and is seeking a Project Manager to oversee these processes. The Project Manager will manage intake, assignment, scheduling, and SLA performance for customer-issued inspections, ensuring timely and accurate completion through coordination with various teams.
Information Technology
Responsibilities
Own day-to-day SLA performance across all inspection/site visit workstreams, ensuring timeliness and accuracy targets are met
Maintain a live operational view of open inspections, due dates, priorities, and blockers; drive mitigation actions to prevent late work
Track key performance metrics (aging, backlog, due-soon items, completion throughput) and provide routine status reporting to leadership
Identify recurring issues (capacity, scheduling constraints, access problems) and implement corrective actions, including reassignment or surge coordination
Serve as the primary operator for RMS to intake new inspection requests, create/maintain records, assign inspections, document updates, and ensure complete closure notes
Ensure every inspection is assigned promptly upon receipt, with confirmation of ownership and expected execution timelines
Keep RMS status current and accurate to support audit readiness and operational visibility
Use RMS and phone coordination to validate site details, confirm scheduling, and prevent missed or delayed inspections
Coordinate daily with Inspectors to confirm assignment acceptance, scheduling, readiness, and completion status
Work closely with Site Coordinators and Site Managers to resolve scheduling conflicts, site access issues, contact challenges, and reschedule needs
Manage last-mile execution follow-through: reminders, updates, escalation of blockers, and final closure verification
Provide operational coverage outside standard business hours as required, including evenings, late nights, and weekends, to triage incoming customer inspections and ensure immediate assignment and coordination
Maintain an on-call mindset during high-volume periods or when customer inspections are received outside normal hours
Ensure weekend/after-hours inspection requests do not sit unassigned and are actively progressed to protect SLA performance
Enforce consistent documentation practices and workflow discipline so inspections are traceable from intake through completion
Support readiness for customer reviews/inspections by maintaining complete records, assignment history, and status evidence in RMS
Qualification
Required
8–10+ years of experience in operations program management, service delivery, helpdesk/service desk management, dispatch coordination, or SLA-driven project management
Demonstrated ability to manage high-volume, time-sensitive intake → assignment → completion workflows
Experience working in a case/ticketing/work management platform (RMS or similar) with strong documentation habits
Proven ability to coordinate across distributed teams and multiple roles while maintaining urgency and clarity
Strong phone and written communication skills, including escalation judgment and stakeholder coordination
Preferred
Experience supporting inspections, audits, field services, or geographically distributed operations
Familiarity with compliance-oriented environments where timeliness, documentation, and accuracy are performance critical
PMP/CAPM, ITIL, or similar operational/service delivery certification
Company
Arch Systems, LLC
Successfully Delivering Innovative, Customer Focused Services, Digital Transformation and Human Centered Design to our Public Sector Customers.
51-200 employees
H1B Sponsorship
Arch Systems, LLC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (3)
2023 (2)
2022 (1)
2021 (1)
2020 (4)
Funding
Current Stage
Growth StageTotal Funding
$0.01MKey Investors
Comcast RISE
2023-08-22Grant· $0.01M
Leadership Team
Narayan Srinivasa
Chief AI Scientist
Recent News
Washington Technology
2025-12-13
2025-09-17
2024-12-03
Company data provided by crunchbase