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Domino's · 1 day ago

Customer Service Rep(02837) 12 W Dundee Rd

Wheeling, IL

Part-time

Onsite

New Grad, Entry Level

Domino's is a leading pizza delivery company that values its team members. They are seeking customer service representatives who possess strong personality and people skills to assist customers and manage orders in a fast-paced environment.

Restaurants

H1B Sponsor Likely

Responsibilities

Must be willing and able to work all stations in-store, such as making menu items, assisting customers on the phone and in-store, and expediting orders from the cut table

Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator)

Must be able to make correct monetary change

Verbal, writing, and telephone communication skills to take and process orders

Ability to enter orders using a computer keyboard or touch screen

Operate all store equipment

Stock ingredients from delivery area to storage, work area, walk-in cooler

Prepare products

Receive and process telephone orders

Clean equipment and facility approximately daily

Qualification

Customer service skillsOrder processingVerbal communicationBasic math skillsComputer skillsTeamworkAdaptabilityAttention to detail

Required

Must be 18 years of age or older

Must be willing and able to work all stations in-store, such as making menu items, assisting customers on the phone and in-store, and expediting orders from the cut table

Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator)

Must be able to make correct monetary change

Verbal, writing, and telephone communication skills to take and process orders

Ability to enter orders using a computer keyboard or touch screen

Operate all store equipment

Stock ingredients from delivery area to storage, work area, walk-in cooler

Prepare products

Receive and process telephone orders

Clean equipment and facility approximately daily

The ability to speak, hear, and understand verbal communication on telephone and in person is necessary

Near and mid-range vision is used for most in-store tasks

Depth perception is necessary for all positions

Personnel must have the ability to differentiate between hot and cold surfaces

Far vision and night vision are needed for delivery personnel

The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions is necessary throughout shifts

Most tasks are performed from a standing position

Walking surfaces include ceramic tile, concrete, or linoleum in some food process areas

Height of work surfaces is between 36" and 48"

Walking is frequently required for short distances and short durations

Personnel must travel between the store and customer vehicles

Delivery personnel must travel between delivery vehicles/e-bikes and from the delivery vehicle/e-bike to the customer's location

Paperwork is normally completed while sitting

Driving to and from deliveries or meetings requires sitting

Bulk product deliveries are made twice a week or more and are unloaded by the team members on duty during the deliveries

Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'

Cases are usually lifted from the floor and stacked onto shelves up to 72" high

Dough trays weigh approximately 12 pounds, cases of products weighing up to 25 pounds, and prepped items may need to be carried from the walk-in cooler to the make-line

Items such as cases of pizza sauce, weighing 30 pounds, may occasionally need to be carried from the storage area to the prep area, and from the prep area to the front of the store

During delivery, carrying products while performing "walking" and "climbing" duties may be required

This may be required to move trays or products placed on dollies, or to move empty trays or trash cans

A stack of trays on a dolly is approximately 24" - 30" and requires a force of up to 7.5 pounds to push

Team members must infrequently navigate stairs or climb a ladder to change air fresheners, clean walls, or perform maintenance

During delivery of product, navigation of five or more flights of stairs may be required

Performed occasionally to stock shelves and to clean low areas

Forward bending at the waist is necessary at the pizza assembly station

Toe room is present, but workers are unable to flex their knees while standing at this station

Duration of this position is generally less than one minute and may be repeated frequently

Forward bending is also present at the front counter and when stocking items

Reaching is performed continuously; up, down and forward

Workers reach above 72" occasionally to turn on/off oven, heat lamp, or television controls, and to lift and lower objects to and from shelves

Workers reach down to perform tasks such as scooping cornmeal from a plastic barrel, or washing dishes

Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones

Eye-hand coordination is essential. Use of hands is continuous during the day

Activities frequently require use of one or both hands

Shaping pizza dough requires frequent and forceful use of forearms and wrists

Workers must manipulate a pizza peel when removing pizza from the oven, and when using the different pizza cutters

Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes

Team Members must be able to grasp cans, the phone, the pizza cutter, the pizza peel, and pizza boxes

Company

Domino's

Glassdoor3.5

Domino’s is a purpose-inspired, performance-driven company powered by exceptional people who are committed to feeding the power of possible—one pizza at a time.

Founded in 1960

Ann Arbor, MI, US

10001+ employees

https://biz.dominos.com/

H1B Sponsorship

Domino's has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (43)

2024 (40)

2023 (34)

2022 (53)

2021 (42)

2020 (32)