Monarch Investment and Management Group · 1 month ago
Property Management Systems Support Specialist - YARDI
Grand Rapids, MI
Full-time
Onsite
Entry Level
$26/hr - $31.25/hr
1+ years expMonarch Investment and Management Group is a leader in multifamily housing, seeking a Yardi Systems Support Specialist I to join their IT team in Grand Rapids. The role involves providing first-level support for the Yardi system, troubleshooting issues, and enhancing user experience through training and collaboration.
Real Estate
Responsibilities
Respond to support tickets and assist users with Yardi system questions and corrections
Identify issues related to user training, processes, or configuration needs
Help set up new users, permissions, and vendors in the Yardi system
Monitor and resolve Yardi system performance issues
Support multiple system integrations and vendor interfaces
Recommend training opportunities to enhance user knowledge
Collaborate with team members to streamline workflows and improve user experience
Qualification
Required
1–3 years of experience with Yardi, Rent Café, or Yardi CRM
1–3 years of relevant technical support experience in a remote or multi-site environment
Strong problem-solving, customer service, and communication skills
Ability to manage multiple priorities and deadlines
Experience troubleshooting Microsoft Teams, GoToMeeting, or similar platforms
Passion for helping others and improving processes
Preferred
Familiarity with SQL Server (SSIS, SSRS, SSAS)
General ledger or accounting experience
Prior IT help desk experience
Benefits
Healthcare starting at $45/m
Dental & Vision insurance
Paid Holidays
Paid Time Off, 1st year 80hrs, 2-4 years 120hrs, 5+ years 160hrs
Paid training and tuition reimbursement
Opportunities for advancement within IT and corporate systems
Company
Monarch Investment and Management Group
Monarch Investment and Management Group ("Monarch") specializes in the acquisition and management of income-producing real estate, particularly multi-family apartment communities.
Founded in 1992Franktown, CO, US
1001-5000 employees
H1B Sponsorship
Monarch Investment and Management Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (2)
2022 (1)
2020 (2)
Funding
Current Stage
Late StageCompany data provided by crunchbase