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Latino Memphis · 8 hours ago

Bilingual Member Service Representative I

Memphis, TN

Full-time

Onsite

Entry, Mid Level

2+ years exp

Orion Financial is a credit union based in Memphis, Tennessee, seeking a Bilingual Member Service Representative I. The role involves providing excellent member service by resolving issues and providing information on member accounts and credit union products through phone channels.

Non-profit Organization Management

Responsibilities

Consistently provide excellent member service within a multi-channel environment

Answer both general and specific service-related information concerning credit union products and services

Handle member issues and complaints, collaborating on solutions with contact center supervisor or team lead when appropriate

Handle various transaction requests from members including but not limited to, shares to loan payments, share withdrawals, check orders, share certificates, line of credit advances, payroll deduction, direct deposit, credit card and ATM cards

Assist members with online and mobile banking related inquiries including online banking access, password reset, digital channel troubleshooting and bill payment inquiries

Ensure fraud prevention processes are followed without exception, with an understanding of when to escalate member issues for various fraud processes (release/deny check holds, mobile deposit approve/deny, excessive transfer requests, etc.)

Stay up to date with comprehensive knowledge on all relevant credit union products and services

Comply with current credit union and contact center policies and procedures, and all regulatory compliance guidelines

Meet or exceed departmental goals and objectives, including service and availability requirements

Other related duties as assigned