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Hilton Grand Vacations · 2 days ago

Coordinator Contracts

Las Vegas, NV

Full-time

Onsite

Entry Level

1+ years exp

Hilton Grand Vacations is a leading vacation ownership company dedicated to helping Owners and Guests around the world make every vacation memorable. The Contract Services Coordinator is responsible for processing vacation ownership agreements and related documents while providing customer service to internal teams.

LeisureRecreationTravel

Responsibilities

Ensures readiness to accept worksheet submissions and questions from internal customers by being available at the assigned work location or on the Contract Services phone system according to the published work schedule. Remains available to accept submissions/questions in-person or via call through the end of the coordinator’s scheduled shift

Prepares, generates, and processes vacation ownership contracts and related documents accurately and in a timely manner within documented performance standards

Verifies data communicated verbally and entered in various company systems to ensure compliance with company policy

Obtains credit card authorizations (when needed) and accurately processes payments for various transactions

Retrieves credit reports for applicable sale types, when needed

Establishes and maintains the purchaser’s file per documented standard operating procedures

Reviews signed documents for completeness as needed

Ensures that all required documentation is organized and scanned according to documented standard operating procedures

Reviews, sorts, and sends completed files to corporate office according to documented standard operating procedures

Completes assigned daily activities related to opening and closing procedures

Coordinates and processes contract rescissions/cancellations, as needed

When requested, participates in and contributes to special projects and other temporary assignments

Works closely and maintains a professional relationship with Quality Assurance and Sales personnel to obtain necessary documentation to complete contract files in a timely manner

Demonstrates ability to expertly respond to challenges, including (but not limited to) occasional imminent deadlines and temporary increases in workload

Exercises flexibility, composure, and patience when interacting with all coworkers, including those who may not interact with the same level of professionalism

Actively develops their skills and knowledge for all Contract Services operations

Maintains proficient knowledge and understanding of Contract Services policies and procedures

Demonstrates initiative and ability to work independently with minimal direct supervision

Completes all required training and compliance courses according to communicated deadlines

Carries out all other reasonable requests by management

Qualification

Microsoft OfficeCustomer serviceAttention to detailAdministrative experienceTimeshare experienceProfessionalismMulti-taskingEnglish proficiencyOrganizational skills

Required

Accurate and efficient computer skills. Must be proficient in Microsoft Office

Must be able to work a varying schedule, including regular weekends and holidays

Must be reliable, have a strong attention to detail, ability to multi-task, ability to work in a fast-paced environment, and must have strong organizational skills

High level of professionalism and the ability to effectively lead demanding situations with the highest degree of integrity

Strong customer service skills

Proficiency in speaking, writing, and reading English