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SDI Presence · 3 days ago

Delivery Executive

Chicago, IL

Full-time

Onsite

Senior Level, Lead/Staff

$180K/yr - $220K/yr

10+ years exp

SDI Presence LLC is a leading IT services firm that focuses on advancing clients toward a secure digital enterprise. The Delivery Executive provides leadership across multi-disciplined teams, ensuring successful execution of client initiatives while managing financial oversight and client relationships.

ConsultingInformation ServicesInformation Technology

Responsibilities

Achieve revenue and profitability targets consistent with SDI budget expectations

Maintain project plan(s) and report status on a set timeframe (i.e. weekly, bi-weekly or monthly)

Oversee all phases of project delivery from planning through implementation

Establishes and maintains reporting of SLA or other methods of governance consistent with contractual obligations

Ensure adherence to project quality standards and SDI delivery methodology

Directs the implementation and execution of new/upgraded systems via well-defined plans including procedures, deadlines, and accountability

Drive client satisfaction through proactive engagement and clear communication

Support business development teams on pursuits and proposal efforts

Serve as account leader with responsibility for strategic alignment and client growth

Manage the activities and performance of project leaders and technical staff

Identify hiring needs and participate in interviewing and selection

Determine and coordinate training needs for project teams

Development of effective working relationships with key clients to facilitate communication and technology understanding

Coordinate consistent, efficient communication with clients and business development

Coordinate activities between business development, portfolio executives, marketing, finance, and legal

Quality Assurance and overall productivity standards

Ensure compliance with contractual obligations including service levels and performance reporting

Supervisory oversight and responsibility for cost, schedule, and technical performance

Ensures Program performance and customer satisfaction

Assure that consistent governance, documentation, process and procedure strategies are in place for all supported systems

Resolution of escalated problems or queries to the client’s satisfaction, and implementation of actions to prevent a recurrence

Work with the business areas to plan and schedule any work that impacts availability and future usability

Manage the activities of multiple technology leaders and other project resources

Validate the time and expense entry process for the account

Ensure the annual review process is followed for project team members

Manage the project team’s utilization

Manage program and project budgets and coordinate invoicing

Prepare biweekly invoices and monitor outstanding receivables

Provide regular forecasts for revenue, cost, and margin

Contribute to account planning and update sales pipeline activities

Monitor and follow-up on all outstanding project Account Receivables

Maintain estimate-to-complete (ETC) project financials

Update sales pipeline

Achievement of revenue and margin targets

Growth of client revenue

High levels of client satisfaction

Qualification

Client relationship managementProject managementLeadershipAnalytic skillsFinancial managementCommunication skillsSelf-directionService excellenceInterpersonal effectiveness