This job has closed.

Xtensys · 4 days ago

Epic Community Connect Program Director

Ithaca, NY

Full-time

Hybrid

Director/Executive

7+ years exp

Xtensys is a managed service provider delivering technology to health systems, focused on innovation in rural and community health. The Epic Community Connect Program Director will oversee the Epic EHR system’s community connect program, ensuring successful project management and collaboration with stakeholders to enhance customer relationships and operational efficiency.

Health CareHospital

Responsibilities

Responsible for ensuring all community connects projects and practice initiatives are managed to establish milestones within budget and have outstanding outcomes

This director will partner with key stakeholders and his/her leader to overcome any roadblocks to meet the needs of the business

This will include effective and efficient management of analysts, consultants, and third-party vendor services where applicable

The program director will be responsible for ensuring meetings are provided for, giving updates of key initiatives, areas of concern, and general awareness and direction of the Community Connect program

As well as participating in governance and other IS and business leadership forums to provide program updates, advocate for new customers, and relay information requested

Functions as a leader within the Application division and a key point of contact for all levels of management

Collaborates with other leaders throughout Xtensys to provide a unified, high-quality, service-oriented program

Aligns resources to ensure Xtensys and its customers’ vision and business strategies will be met, integrating operational and organization processes, applications, and technologies

Will be highly engaged with customers, providing them with an understanding of Xtensys’s Community Connect roadmap, awareness of future updates, and ensuring adoption and training plans are implemented for a seamless transition to new versions and features of the Community Connect system and services

Participate as a key member of the Application’s Division management team in governance processes of the Xtensys Community Connect program offering

Collaborate with appropriate resources, facilities, physician leadership, and best practice teams to develop and maintain the Community Connect offering to align with customers’ and Xtensys’ organizational needs

Ensure the community connect systems and services are implemented, maintained, and advanced in a manner to provide for a high degree of customer satisfaction, which will be measured through customer feedback and regular surveys

Partner closely with the technology division and other Xtensys departments to ensure connect customer’s SLAs are being met

Work closely with Xtensys leadership to provide project management support for site adds, moves, and changes within the connect model

Partner with Xtensys leaders, including physician and executive leaders, to ensure a consistent approach to community connect offerings aligning with Xtensys’s approved business practices

Conduct ongoing research and maintains current knowledge of healthcare IT industry trends and emerging technologies in anticipation of new software solutions (including Epic’s Community Connect program) or business processes that should be considered for the Community Connect program

Support the VP of Applications in delivering the community connect vision and ongoing project/system implementation via regular written and in-person communications

Document, communicate, and enforce policies for standardizing system in partnership with other Xtensys leaders

Supervise, educates and train staff related to the community connect program

Manage the overall development, implementation and oversight of the community connect program policies and procedures

Manage vendor relationships, contracts, and affiliate (connect site) relationships

Undertake ad-hoc assignments as required to react quickly and positively to new or emergent situations

Comply with all IS Policies, Procedures and Standards including: Project Management tools/methodologies, Network/Systems/Workstation Security, HIPAA Privacy and Security Regulations associated with Electronic Protected Health Information (ePHI)

Qualification

Epic Community ConnectHealthcare IT experienceIT managementSystems analysis/designProject managementInterpersonal skillsPresentation skillsProblem-solving skillsCommunication skillsTeam collaboration

Required

7-10 years of experience in healthcare application experience

Five or more years in an IT management position with responsibility for Community Connect

Robust experience with multiple software applications, systems analysis/design, Integration/design, or web applications/design

Robust issue tracking and resolution skills

Strong ability to prioritize, organize, and assess work in order to meet aggressive deadlines and to cope in a fast-paced environment

Experience developing presentations for project work

Strong ability to work well in a diverse, multi-disciplinary team and successfully interact with others at all levels of the organization, including remote teams

Solid skills in documenting and analyzing business process & proven problem-solving skills

Excellent interpersonal, written and oral communication skills, and effective presentation skills

Ability to plan and facilitate meetings with diverse participants

Ability to maintain a professional attitude and demeanor in both normal and pressure situations & manage ambiguity

Bachelor's degree or equivalent relevant certification in Healthcare, Business Management or Information Systems (this is required)

25% travel

Preferred

Certification in Epic modules supporting Population Health, Community Connect, Affiliate Support, Data Integration, and/or Data Exchange strongly preferred