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Mobile Communications America · 14 hours ago

General Manager

Indianapolis, IN

Full-time

Onsite

Lead/Staff, Director/Executive

5+ years exp

Mobile Communications America (MCA) is a trusted advisor for wireless communications, data, and security, seeking an experienced General Manager in the Indianapolis, IN area to support their fast-growing Security division. The General Manager is accountable for the overall performance of the branch, overseeing operations execution, financial results, customer satisfaction, and team development.

ISPNetwork SecurityTelecommunications

Responsibilities

Own the day-to-day performance of the branch, leading project execution, service delivery, labor planning, scheduling, and subcontractor management

Be accountable for job profitability by managing estimated vs. actual costs, margins, forecasting, and clean, timely job close-out

Evaluate and qualify bookings and backlog to ensure work is executable, properly scoped, and aligned with branch capacity

Own branch financial results, including gross margin, labor efficiency, cost controls, invoicing, and collections

Partner closely with Sales and leadership to drive profitable growth while balancing execution risk and operational readiness

Take full ownership of customer satisfaction, serving as the escalation point for key accounts and ensuring issues are resolved quickly and effectively

Build, lead, and develop high-performing operations teams by coaching leaders, strengthening accountability, and developing future talent

Set and reinforce expectations around safety, compliance, and operational discipline

Continuously improve how the branch operates by identifying opportunities to increase efficiency, scalability, and performance

Qualification

Operations managementFinancial managementProject managementCustomer satisfactionAnalytical skillsMicrosoft OfficeTeam leadershipCoachingSafety complianceMentoringCommunication skills