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Dartmouth Health · 18 hours ago

Research Application Support Analyst

United States

Full-time

Remote

Mid Level

3+ years exp

Dartmouth Health is focused on supporting the technical aspects of research applications within the Office of Research Operations. The Research Application Support Analyst is responsible for application support, resolving issues, and conducting data analysis to ensure data quality while facilitating collaboration across the Research Operations portfolio.

Health CareHospitalMedical

Responsibilities

Serves as part of a team to act as the system administrator/point of contact in support of the management and administration of the Huron Research Suite (HRS) modules (eIRB, Grants), and other research administration systems, as needed

Monitor and support integrations between the Huron HRS, including setting up and maintaining application data exchange

Participate in system upgrades and modifications, including identifying requirements, configuration, testing, and deployment

Develops, modifies, and tests user roles, designs access rights, and configures applications for use by users

Oversees administrative aspects of the applications, such as adding new user roles, new data sets, etc

Provides support and is the technical resource for complex issues escalated to teammates and/or product vendor(s)

Coordinates with the application vendors on system configuration and support questions

Collaborates with ORO offices to develop and manage reports and participate in integrations as needed for new or updated applications

Maintains administrative tracking documentation (change log/test plans/training and end-user support document inventory)

Examines complex data to optimize the efficiency and quality of collected data and resolves data quality problems

Reviews reporting requests and analyzes the business requirements to determine custom report development

May design custom reports to end-user specifications (after committee approval) by utilizing SQL and/or other back-end database report-writing tools

Collaborates with external and internal stakeholders on the organization’s application and reporting requirements for research administration while eyeing continuous process improvement, efficiency, and optimization

Collaborates with cross-functional teams to improve institutional workflows and provide system support

Hosts routine meetings with the vendor’s support team(s) as needed

Assists the ORO offices with reviewing all training and education materials for final review before release

Lead or facilitate training for end users, including revising vendor training and other outreach materials

Performs other duties as required or assigned

Qualification

Huron Research SuiteSQLSystem support experienceClinical research administrationAnalytical problem solvingSelf-directedOrganizational skillsInterpersonal communicationFlexibility